Maria Santos
Educator And A Technical Support
Pangasinan
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Specialist
Teleperformance Phiippines
Quezon City
09.2020 - 01.2023
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Customer Service Representative
Inspiro Relia Incorporarted
Mandaluyong
10.2019 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Education And Business
Polytechnic University Of The Philippines
Quezon City 06.2017 - 09.2021
Skills
Application support
undefinedTimeline
Technical Support Specialist
Teleperformance Phiippines
09.2020 - 01.2023
Customer Service Representative
Inspiro Relia Incorporarted
10.2019 - 08.2021
Bachelor of Science - Education And Business
Polytechnic University Of The Philippines
06.2017 - 09.2021
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