Maria Sanchez Bustillo
Pampanga
Summary
Results-driven professional with over 7 years of management experience in business, sales, and technology. Proven track record of coaching and motivating employees to meet goals, improve productivity, attendance, and morale. Skilled in enhancing customer retention and driving new acquisition. Seeking a growth-oriented career opportunity with a company that values leadership and offers room for advancement.
Overview
19
19
years of professional experience
Work History
Multilingual Account Issues Representative
TaskUs
01.2018 - 01.2021
- Addressed and resolved user issues effectively.
- Worked on preventing and resolving fraud cases.
- Provided technical support to customers, assisting them in setting up and managing their accounts.
- Updated user accounts via email in multiple languages for various countries.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Sales Manager
AT&T Mobility
01.2013 - 01.2015
- Maintained store staff performance results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Protects employees and customers by providing a safe and clean store environment
- Developed new hires and helped them become successful at their positions
- Responsible for inventory, CARS, weekly inventory counts, RLO among other duties related to inventory
- Successfully passed yearly audits
- Great relationship with team by knowing what motivates them and how to achieve their goals
- Responsible for making sure employees are trained, compliant and updated with news and training mandated by the organization
- Balanced scheduling requirements to ensure adequate staffing levels during peak shopping hours while minimizing labor costs.
- Small Business certified and point of contact for the small business team
- Responsible for resolving customer escalations
Retail Sales Consultant
AT&T Mobility
01.2010 - 01.2013
- Achieved over 100% to quota consistently for a period of more than two years
- Top Five Retail Sales Consultant for Northern Virginia region among more than 30 corporate retail stores and over 150 employees
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and customers complaints
- Assisted customers with account, billing, and equipment issues
- Helped generate significant number of sales from small business clients and leads
- Work well both independently and as a team member
- Enjoy new and challenging experiences
- Vastly organized and resourceful
- Strong commitment to company goals and values
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Marketing Training Manager
Prodesa S.A.
01.2006 - 01.2009
- Responsible to train and develop new hires for the sales and customer service department
- Follow up and coach after training completion
- Work along with Managers after 3, 6 and 12 months after training has been completed
- Created and update training manuals as needed
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Marketing Manager
Prodesa S.A.
01.2004 - 01.2006
- Oversaw Marketing and Sales to recruit advertising partners.
- Sold advertisement slots for businesses during sporting events.
- Managed business relationship between advertisers and the company.
- Successfully executed campaigns for clients such as Coca-Cola, Powerade, Colgate, and Casino Pharaohs.
- Coordinated accommodations for international boxing events.
Court Intern
District Criminal Court
01.2002 - 01.2003
- Assisted the Court Clerk with paperwork and filing for cases
- Assisted in case related information gathering
Education
English and Computer Study -
Inlingua School of Languages
Arlington, VA01.2010
Attorney -
University of Managua
Nicaragua01.2006
High School -
Alfonso Cortes High School
Nicaragua01.1999
Skills
- Customer relations
- Customer support
- Client relationship building
- Sales expertise
- Client services
- Staff training
- Client service
- Inventory management
- Customer relationship management
- Team leadership
Languages
Spanish
English
Timeline
Multilingual Account Issues Representative
TaskUs
01.2018 - 01.2021
Retail Sales Manager
AT&T Mobility
01.2013 - 01.2015
Retail Sales Consultant
AT&T Mobility
01.2010 - 01.2013
Marketing Training Manager
Prodesa S.A.
01.2006 - 01.2009
Marketing Manager
Prodesa S.A.
01.2004 - 01.2006
Court Intern
District Criminal Court
01.2002 - 01.2003
English and Computer Study -
Inlingua School of Languages
Attorney -
University of Managua
High School -
Alfonso Cortes High School
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