Maria Rosario Reaney
Customer Service And Administrative Professional
Cainta, Province of Rizal
Summary
Experienced in diverse business settings specializing in hospitality and quality customer service with exemplary problem-solving and technical skills; and an ability to identify problems and implement corrective processes. Multi-lingual, excellent grammar, with people skills and a high standard in communications trained in etiquette and diplomacy. Creative, resourceful, detail-oriented and flexible with extensive administrative and computer skills.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Recruitment Coordinator and Social Media Manager
Fair Global Recruiters
09.2023 - Current
- Manage end-to-end recruitment processes for healthcare positions across multiple countries.
- Coordinate interviews and maintain clear communication with candidates and hiring managers.
- Developed and implemented social media strategies to enhance brand awareness and engagement across platforms (Facebook, Instagram, LinkedIn) by creating and curating high-quality content, including graphics, videos, and posts, aligned with marketing goals.
Executive Assistant – Property and Operations Manager and Social Media Manager
CityBnb
09.2023 - Current
- Oversee daily operations of multiple properties listed on Airbnb and Booking.com, ensuring high standards of cleanliness, maintenance, and guest satisfaction.
- Manage guest inquiries and communications, providing exceptional customer service and resolving issues promptly to enhance the guest experience.
- Handle booking management, including reservations, cancellations, and modifications, while optimizing occupancy rates and revenue.
- Formulated and executed social media strategies to boost brand visibility and engagement across various platforms (Facebook, Instagram, Tiktok) by producing and selecting high-quality content, such as graphics, videos, and posts, in line with marketing objectives.
Flight Coordinator
Jet Rescue Air Ambulance
04.2023 - 07.2023
- Organized and dispatched medical evacuation flights from South, Central and North America.
- Ensures all ground handling, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight.
- Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.
Recruitment Coordinator
Linked BPO
02.2021 - 12.2022
- Assisted clients and candidates fulfilling job orders for childcare centers in Australia.
- Managed database and trained new hires on best practices and policies.
Executive Chef / Administrative Coordinator
Frescoverde Foods
06.2015 - 12.2020
- Positive results in management of daily operations, administrative support, creative, research and development.
- Updated social media marketing for effective campaigns which increased sales by 45%.
- Maintained customer relations and provided support with adherence to high customer standards.
Food and Beverage Consultant / Creative Chef
Ladera Culinary Services
08.2014 - 06.2015
- Created and developed processed meats, canned and bottled products for Delimondo.
- Trained 15 kitchen and catering staff to maintain and promote health and safety culture at all times.
- Assisted and managed all catering events for the entire JAKA Corp.
Technical and Customer Service Representative
Transcom Worldwide Philippines Inc.
05.2012 - 04.2014
- Managed a high-volume workload within a deadline-driven environment. Consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Helped company attain the highest customer service ratings and earned 100% marks in communication skills, listening skills, problem resolution and politeness.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Food and Beverage Manager
Montemar Beach Club Inc.
10.2009 - 02.2012
- Successfully managed daily operations and 60 employees in the Bar, Dining and Banquet divisions and coordinated with resort guests, corporate companies and vendors in all food and beverage aspects.
- Established 40 standard operating procedures and implemented strategies and drive plans to maximize customer satisfaction and revenue growth.
- Organized, directed and evaluated food and beverage services as well as recruitment and training of 100 on-call staff yearly.
- Built 2 restaurants from initial strategy, design and menu to implementation.
Catering Assistant
Via Mare Catering Services
05.2007 - 10.2009
- Assisted Chefs with preparation and provided successful service for 120 banquet events.
- Trained in the Cold, Hot and Pastry departments for 400 hours.
Executive Administrative Assistant
Western Consolidated Investments and Management, Inc.
11.2005 - 03.2007
- Performed executive level administrative support to the CEO, CFO and SVP in charge of customer service and processing of the commercial purchase order financing aspect of the business.
- Office administration and organization, accounting, payroll processing and HR maintenance. Using ADP, QuickBooks, Outlook and Access software.
Delivery Manager/Pasty-Prep Chef
SCHILLER’S Liquor Bar & Restaurant
08.2001 - 10.2005
- Managed delivery team of 8 riders and provided quality food and service to 300 customers within the Lower East Side.
- Ordered and organized delivery packaging with suppliers and vendors.
- Built and maintained strong relationships with the clients.
Client Services Representative
Health Management Systems, Inc. (HMS)
10.1999 - 07.2001
- Billed and processed In-Patient and Out-Patient claims for the Los Angeles County facilities.
- Managed and organized accounts created in spreadsheets using Microsoft Excel.
- Performed heavy data entry daily and worked with the ICD-9 and CPT-4 codes using various billing systems and platforms.
Education
Bachelor of Science - Biology
DE LA SALLE UNIVERSITY DASMARINAS
Cavite, Philippines 06.1996 - 03.1999
Skills
Microsoft Office Suite
Timeline
Recruitment Coordinator and Social Media Manager
Fair Global Recruiters
09.2023 - Current
Executive Assistant – Property and Operations Manager and Social Media Manager
CityBnb
09.2023 - Current
Flight Coordinator
Jet Rescue Air Ambulance
04.2023 - 07.2023
Recruitment Coordinator
Linked BPO
02.2021 - 12.2022
Executive Chef / Administrative Coordinator
Frescoverde Foods
06.2015 - 12.2020
Food and Beverage Consultant / Creative Chef
Ladera Culinary Services
08.2014 - 06.2015
Technical and Customer Service Representative
Transcom Worldwide Philippines Inc.
05.2012 - 04.2014
Food and Beverage Manager
Montemar Beach Club Inc.
10.2009 - 02.2012
Catering Assistant
Via Mare Catering Services
05.2007 - 10.2009
Executive Administrative Assistant
Western Consolidated Investments and Management, Inc.
11.2005 - 03.2007
Delivery Manager/Pasty-Prep Chef
SCHILLER’S Liquor Bar & Restaurant
08.2001 - 10.2005
Client Services Representative
Health Management Systems, Inc. (HMS)
10.1999 - 07.2001
Bachelor of Science - Biology
DE LA SALLE UNIVERSITY DASMARINAS
06.1996 - 03.1999