Maria Rosario Reaney
Customer Service And Administrative Professional
Cainta, Province of Rizal
Summary
Experienced in diverse business settings specializing in hospitality and quality customer service with exemplary problem-solving and technical skills; and an ability to identify problems and implement corrective processes. Multi-lingual, excellent grammar, with people skills and a high standard in communications trained in etiquette and diplomacy. Creative, resourceful, detail-oriented and flexible with extensive administrative and computer skills.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Recruitment Coordinator and Social Media Manager
Fair Global Recruiters
09.2023 - Current
- Manage end-to-end recruitment processes for healthcare positions across multiple countries.
- Coordinate interviews and maintain clear communication with candidates and hiring managers.
- Developed and implemented social media strategies to enhance brand awareness and engagement across platforms (Facebook, Instagram, LinkedIn) by creating and curating high-quality content, including graphics, videos, and posts, aligned with marketing goals.
Executive Assistant – Property and Operations Manager and Social Media Manager
CityBnb
09.2023 - Current
- Oversee daily operations of multiple properties listed on Airbnb and Booking.com, ensuring high standards of cleanliness, maintenance, and guest satisfaction.
- Manage guest inquiries and communications, providing exceptional customer service and resolving issues promptly to enhance the guest experience.
- Handle booking management, including reservations, cancellations, and modifications, while optimizing occupancy rates and revenue.
- Formulated and executed social media strategies to boost brand visibility and engagement across various platforms (Facebook, Instagram, Tiktok) by producing and selecting high-quality content, such as graphics, videos, and posts, in line with marketing objectives.
Flight Coordinator
Jet Rescue Air Ambulance
04.2023 - 07.2023
- Organized and dispatched medical evacuation flights from South, Central and North America.
- Ensures all ground handling, fuel, landing/departure slots and landing/overfly permits are in order before releasing a flight.
- Identifies, anticipates and takes corrective action to minimize actual/potential delays due to scheduling operations, crew legality and maintenance issues.
Recruitment Coordinator
Linked BPO
02.2021 - 12.2022
- Assisted clients and candidates fulfilling job orders for childcare centers in Australia.
- Managed database and trained new hires on best practices and policies.
Executive Chef / Administrative Coordinator
Frescoverde Foods
06.2015 - 12.2020
- Positive results in management of daily operations, administrative support, creative, research and development.
- Updated social media marketing for effective campaigns which increased sales by 45%.
- Maintained customer relations and provided support with adherence to high customer standards.
Food and Beverage Consultant / Creative Chef
Ladera Culinary Services
08.2014 - 06.2015
- Created and developed processed meats, canned and bottled products for Delimondo.
- Trained 15 kitchen and catering staff to maintain and promote health and safety culture at all times.
- Assisted and managed all catering events for the entire JAKA Corp.
Technical and Customer Service Representative
Transcom Worldwide Philippines Inc.
05.2012 - 04.2014
- Managed a high-volume workload within a deadline-driven environment. Consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Helped company attain the highest customer service ratings and earned 100% marks in communication skills, listening skills, problem resolution and politeness.
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Food and Beverage Manager
Montemar Beach Club Inc.
10.2009 - 02.2012
- Successfully managed daily operations and 60 employees in the Bar, Dining and Banquet divisions and coordinated with resort guests, corporate companies and vendors in all food and beverage aspects.
- Established 40 standard operating procedures and implemented strategies and drive plans to maximize customer satisfaction and revenue growth.
- Organized, directed and evaluated food and beverage services as well as recruitment and training of 100 on-call staff yearly.
- Built 2 restaurants from initial strategy, design and menu to implementation.
Catering Assistant
Via Mare Catering Services
05.2007 - 10.2009
- Assisted Chefs with preparation and provided successful service for 120 banquet events.
- Trained in the Cold, Hot and Pastry departments for 400 hours.
Executive Administrative Assistant
Western Consolidated Investments and Management, Inc.
11.2005 - 03.2007
- Performed executive level administrative support to the CEO, CFO and SVP in charge of customer service and processing of the commercial purchase order financing aspect of the business.
- Office administration and organization, accounting, payroll processing and HR maintenance. Using ADP, QuickBooks, Outlook and Access software.
Delivery Manager/Pasty-Prep Chef
SCHILLER’S Liquor Bar & Restaurant
08.2001 - 10.2005
- Managed delivery team of 8 riders and provided quality food and service to 300 customers within the Lower East Side.
- Ordered and organized delivery packaging with suppliers and vendors.
- Built and maintained strong relationships with the clients.
Client Services Representative
Health Management Systems, Inc. (HMS)
10.1999 - 07.2001
- Billed and processed In-Patient and Out-Patient claims for the Los Angeles County facilities.
- Managed and organized accounts created in spreadsheets using Microsoft Excel.
- Performed heavy data entry daily and worked with the ICD-9 and CPT-4 codes using various billing systems and platforms.
Education
Bachelor of Science - Biology
DE LA SALLE UNIVERSITY DASMARINAS
Cavite, Philippines 06.1996 - 03.1999
Skills
Microsoft Office Suite
Google Workspace
Canva
Data Entry
CRM
Airbnb and Bookingcom
Cloudbed
Internet research
Social media recruiting
Written and verbal communication
Interview scheduling
Goal oriented
Excel spreadsheets
Administrative skills
Willingness to learn
Problem-solving
Timeline
Recruitment Coordinator and Social Media Manager
Fair Global Recruiters
09.2023 - Current
Executive Assistant – Property and Operations Manager and Social Media Manager
CityBnb
09.2023 - Current
Flight Coordinator
Jet Rescue Air Ambulance
04.2023 - 07.2023
Recruitment Coordinator
Linked BPO
02.2021 - 12.2022
Executive Chef / Administrative Coordinator
Frescoverde Foods
06.2015 - 12.2020
Food and Beverage Consultant / Creative Chef
Ladera Culinary Services
08.2014 - 06.2015
Technical and Customer Service Representative
Transcom Worldwide Philippines Inc.
05.2012 - 04.2014
Food and Beverage Manager
Montemar Beach Club Inc.
10.2009 - 02.2012
Catering Assistant
Via Mare Catering Services
05.2007 - 10.2009
Executive Administrative Assistant
Western Consolidated Investments and Management, Inc.
11.2005 - 03.2007
Delivery Manager/Pasty-Prep Chef
SCHILLER’S Liquor Bar & Restaurant
08.2001 - 10.2005
Client Services Representative
Health Management Systems, Inc. (HMS)
10.1999 - 07.2001
Bachelor of Science - Biology
DE LA SALLE UNIVERSITY DASMARINAS
06.1996 - 03.1999