Maria Reina M. Uyami
Cabuyao City
Summary
Highly accomplished and results-driven IT Service Management Professional with over 17 years of progressive experience, specializing in the planning, governance, and execution of complex IT projects and large-scale software releases. Expertise spans the full IT service lifecycle, encompassing Release Management, Service Transition, Change Management, and critical Service Desk leadership. Certified in ITIL v3 and proficient in Agile and Project Management Principles. Proven ability to lead cross-functional teams, mitigate high-impact risks during production cutovers, and ensure organizational stability for new solutions.
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
19
19
years of professional experience
Work History
SRU Project Manager
DXC Technology
05.2021 - Current
- Led end-to-end planning and execution of major software releases, ensuring all activities were aligned with established IT processes and delivered within tight deadlines.
- Drove quality assurance by serving as the accountable party for on-time testing completion and subsequent Post-Implementation Review (PIR) presentations to internal and external stakeholders.
- Owned and executed the comprehensive deployment strategy, including defining resources, shift plans, escalation paths, and coordinating all related project activities.
- Minimized production cutover risk by assessing parallel changes, managing downtime, and coordinating effective, smooth, and efficient rollout activities.
- Established robust governance by conducting alignment kick-offs with all stakeholders (client, account, delivery, SMEs) to finalize scope, schedule, risks, and communication strategy.
- Managed the organizational stability phase as the overall owner for Early Life Support (Hypercare) Readiness, Execution, and formal closure via PIR
Service Transition Manager
DXC Technology
11.2015 - 05.2021
- Drove project quality by ensuring all stakeholder tasks were completed accurately and promptly, maintaining high standards throughout the project lifecycle.
- Secured solution stability by defining and ensuring adherence to Service Acceptance Criteria (SAC) and handover requirements across the Project Team and all involved application teams.
- Facilitated critical Knowledge Transition sessions to qualify Service Management teams to support new solutions effectively in the production environment.
- Spearheaded the Early Life Support (ELS) plan from deployment initiation through Service Acceptance to thoroughly analyze and confirm solution stability.
- Acted as the single point of contact for all transition activities and provided consultation on basic Change Management overviews.
Change Manager
DXC Technology
03.2015 - 01.2016
- Ensured ITIL compliance by performing change management audits, validating that the quality of review met established ITIL standards.
- Served as the Single Point of Contact (SPOC) for Change Management across releases and projects, ensuring seamless implementation.
- Managed day-to-day Change Management operations for a customer, including Request for Change (RFC) administration, process enforcement, and successful completion tracking.
Technical Associate – Service Desk Analyst
TechMahindra Limited
11.2012 - 03.2015
Service Desk Analyst – JR Lead
IBM Project Eastwood
07.2009 - 11.2012
Work Controller
UBIX Corporation
08.2007 - 06.2008
Service Desk Analyst – JR Lead
IBM Project Eastwood
03.2007 - 08.2007
Education
BS - Electronics and Communications Engineering
Polytechnic University of the Philippines
Skills
- Project execution management
- Oversight of deployment processes
- Delivery planning and execution
- Stakeholder collaboration and alignment
- IT service delivery
- Service transition execution
- Change management expertise
- Software release management
- Incident management expertise
- Core technical competencies
- ITIL v3 certification
- SAP Signavio certification
- Agile project management
- PCIM methodology
- Helpdesk operations oversight
Timeline
SRU Project Manager
DXC Technology
05.2021 - Current
Service Transition Manager
DXC Technology
11.2015 - 05.2021
Change Manager
DXC Technology
03.2015 - 01.2016
Technical Associate – Service Desk Analyst
TechMahindra Limited
11.2012 - 03.2015
Service Desk Analyst – JR Lead
IBM Project Eastwood
07.2009 - 11.2012
Work Controller
UBIX Corporation
08.2007 - 06.2008
Service Desk Analyst – JR Lead
IBM Project Eastwood
03.2007 - 08.2007
BS - Electronics and Communications Engineering
Polytechnic University of the Philippines