Summary
Overview
Work History
Education
Client Feedback
Software
Timeline
Receptionist
MARIA REGINA UNADA

MARIA REGINA UNADA

Executive Assistant | Customer Support | Manager
Sta Rosa City,LAG

Summary

I wear many hats! Hardworking and focused Administrative

professional offering excellent communication, planning and

prioritization skills demonstrated through almost 15 years of

performance. Skilled at drafting reports and business

correspondence, managing mail and updating tracking

spreadsheets. Exceptional leadership skills with expertise in

streamlining workflow to optimize personnel strengths.

Overview

14
14
years of professional experience

Work History

EXECUTIVE ASSISTANT

Chisholm Law Firm
04.2023 - 10.2023
  • Handling Billing and Payments with Clio
  • Editing and Sending Contracts Through Adobe
  • Marketing tasks including managing vendors and performing basic in-house marketing tasks
  • Managing employees and providing support to under-performing employees based on KPIs;
  • Human resources tasks and Virtual Event Planning
  • Executive assistant and personal assistant tasks for the CEO including handling incoming and outgoing emails, online bill payment and purchases, scheduling, drafting correspondence, communicating with employees, vendors and clients on behalf of the CEO using scripts and administrative tasks for the CEO’s nonprofit organization

LOGISTICS AND SHIPPING MANAGER

Australian Art Print Ecommerce
01.2021 - Current
  • Supervised the daily shipping and receiving of a diverse range of products
  • Coordinated the shipment of over 20 orders per day, ensuring prompt order fulfillment based on sales forecasts and demand levels while catering to both local and international shipping requirements
  • Oversaw shipping management, including shipping labels, returns, return labels, and claims
  • Provided customer service support and executed ad hoc tasks as required.

EXECUTIVE ASSISTANT

Vultik Inc
01.2022 - 12.2023
  • Overseeing staff and providing guidance
  • Assisting the CEO in their day-to-day activities, including but not limited to handling emails, drafting correspondence, and liaising with staff, vendors and clients on their behalf, creating SOPs and scripts
  • Performing human resource functions
  • Handling and Responding to Chargebacks
  • Generating reports and handling ad hoc tasks.

Airbnb Host Support

Rudulph Vacation Rentals
09.2022 - 01.2023
  • Assisted day-to-day operations of customer service through Airbnb application.
  • Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
  • Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

SENIOR OPERATIONS MANAGER

My Wall Essentials, New York
08.2020 - 08.2021
  • The role requires overseeing Shopify businesses and managing customer support staff
  • Handle chargebacks efficiently.

REGIONAL DISPATCH COORDINATOR

Deliveright, Boston, Massachusetts
02.2020 - 01.2021
  • Closely monitored dispatch board to triage and prioritize over 80 daily emails
  • Directed all dispatching, routing and tracking of 30 fleet vehicles
  • Evaluated and adjusted over 60 routes based on daily needs, available workers, traffic hazards and weather conditions
  • Responded to over 80 daily email requests with information about assistance and timeframes, damaged orders, returns, and cancellations
  • Coordinate with shipper, vendor, warehouse, and delivery team.

ORDER FULFILLMENT AND CUSTOMER SERVICE

Charlie's Drawing UK, United Kingdom
01.2020 - 12.2021
  • Displayed friendliness, respect, and a positive attitude towards colleagues
  • Successfully managed the team to provide excellent customer service and completed high volumes of orders for the order fulfillment project.

TEAM LEADER- SEASONAL

Balsam Brands, Manila, New York
06.2020 - 01.2021
  • Supervised the daily shipping and receiving of a diverse range of products
  • Coordinated the shipment of over 20 orders per day, ensuring prompt order fulfillment based on sales forecasts and demand levels while catering to both local and international shipping requirements
  • Oversaw shipping management, including shipping labels, returns, return labels, and claims
  • Provided customer service support and executed ad hoc tasks as required.

CASE MANAGER AND CUSTOMER & TECHNICAL SUPPORT

BPO Industry
03.2010 - 07.2019
  • Overseeing staff and providing guidance
  • Assisting the CEO in their day-to-day activities, including but not limited to handling emails, drafting correspondence, and liaising with staff, vendors and clients on their behalf, creating SOPs and scripts
  • Performing human resource functions
  • Generating reports and handling ad hoc tasks.

Education

Bachelor of Science in Nursing -

ST. MICHAEL'S COLLEGE OF LAGUNA

Client Feedback

  • Chisholm Law Firm, It was great working with Maria. She is very professional, reliable and came in every day as scheduled. She is trustworthy and was able to handle sensitive documents and tasks without issue. She has a great attitude and was a very fast learner. We highly recommend her!
  • Australian Law Firm, Maria has been great to work with! She was able to onboard quickly to all projects and is very familiar with all the customer supportrelated tools we used. She is friendly and great with customers. Overall, she is easy to work with and we do not have any issues collaborating with her. Best of luck in your future projects, Maria!
  • Balsam Hill Brands, During her stay with the company, Reggie showed her jolly personality with the team. She is easy to work with and we don't have any issues collaborating with her. Despite being a new member, she displayed professionalism while working with the rest of the folks. We are all hoping that she can recover immediately and her health to regain to full capacity. We wish her success on her future endeavors.

Software

Asana

Canva

Clio

Google admin

Google Drive

Google Sheet

Keap

Maverick

Microsoft Offices

Salesforce

Shippit

Shopify

Slack

Spreadsheets

Trello

Workspace

Timeline

EXECUTIVE ASSISTANT

Chisholm Law Firm
04.2023 - 10.2023

Airbnb Host Support

Rudulph Vacation Rentals
09.2022 - 01.2023

EXECUTIVE ASSISTANT

Vultik Inc
01.2022 - 12.2023

LOGISTICS AND SHIPPING MANAGER

Australian Art Print Ecommerce
01.2021 - Current

SENIOR OPERATIONS MANAGER

My Wall Essentials, New York
08.2020 - 08.2021

TEAM LEADER- SEASONAL

Balsam Brands, Manila, New York
06.2020 - 01.2021

REGIONAL DISPATCH COORDINATOR

Deliveright, Boston, Massachusetts
02.2020 - 01.2021

ORDER FULFILLMENT AND CUSTOMER SERVICE

Charlie's Drawing UK, United Kingdom
01.2020 - 12.2021

CASE MANAGER AND CUSTOMER & TECHNICAL SUPPORT

BPO Industry
03.2010 - 07.2019

Bachelor of Science in Nursing -

ST. MICHAEL'S COLLEGE OF LAGUNA
MARIA REGINA UNADAExecutive Assistant | Customer Support | Manager