MARIA LORENA NICART

· Guaranteed high standards of quality control, hygiene, health and safety

· Conducted root cause analysis on customer feedback and complaints to improve service quality and customer satisfaction.

· Streamlined operational processes and inventory management systems to enhance efficiency and reduce operational costs.

· Increased sales and restaurant visibility through strategic planning, marketing initiatives, effective communication, employee coaching, and quality control standards.

· Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

• Applied the DMAIC framework and Lean Six Sigma methodologies, reducing defect rates by 15% and improving process efficiency.
• Conducted root cause analysis, value stream mapping, time in motion studies and workflow assessments to identify inefficiencies, reduce downtime, implement corrective actions and enhance productivity
• Championed continuous improvement through coaching, training, and best-practice strategies to optimize team and campaign performance.
• Established metrics-driven performance management systems to drive accountability and results-oriented behavior among team members.
• Defined and tracked KPIs for QA specialists achieving a 10% increase in audit compliance

• Conducted research on industry-specific terminology and translated technical documents as needed
• Translated technical documents and marketing materials to ensure cultural relevance and accuracy.
• Reviewed and edited translated content for consistency, clarity, and adherence to client specifications.
• Developed glossaries and style guides to standardize terminology across various projects.
• Conducted quality assurance checks on final translations before delivery to clients, ensuring excellence in output.
• Implemented feedback from clients to continuously improve translation accuracy and service delivery.

• Assisted customers with inquiries, complaints, and account updates through phone, email, and other communication channels.
• Delivered professional customer support while ensuring high levels of customer satisfaction.
• Utilized CRM systems effectively and maintained accurate customer records in compliance with regulatory, client, and company guidelines.
• Improved service efficiency by streamlining request-handling processes and enhancing response times.

• Delivered Spanish lessons while creating engaging lesson plans, curriculum materials, and interactive learning activities.
• Promoted inclusive, student-centered learning by applying differentiated instruction, Montessori principles, and technology-based teaching strategies.
• Assessed student progress through formative and summative evaluations, providing remedial support and personalized learning plans when needed.
• Collaborated with parents, faculty, and administrators to monitor student progress, address concerns, and strengthen educational outcomes.

• Identified and assessed customers’ needs to achieve satisfaction
• Built sustainable relationships and trust with customers through open and interactive communication
• Provided accurate, valid and complete information by using the right methods/tools
• Collaborated with customer service team to achieve sales targets and call handling quotas
• Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed-up to ensure resolution

• Proofread lyrics and other relevant materials for album projects
• Handled the copyright registration of compositions submitted by the composers
• Communicated with other recording companies for the deed of sale of songs and artists’ royalty fees
• Coordinated publishing schedules to ensure timely release of music projects.
• Managed communication between artists, producers, and internal teams for project alignment.
• Implemented workflow improvements that enhanced collaboration among creative departments.