Summary
Overview
Work History
Education
Skills
Timeline
Maria Josa A. Cuevas

Maria Josa A. Cuevas

Manila City

Summary

A professional customer service representative for 13 years. Both handled voice, non voice and back office line of businesses in a US retail account. Also, handled multiple assignments and roles for the same campaign. With experience in a credit account.

Overview

2026
2026
years of professional experience

Work History

Transaction Auditor

Concentrix
  • Conducted thorough audits to ensure compliance with regulatory standards.
  • Improved financial accuracy by meticulously examining records and documents.
  • Developed detailed audit reports to assist in identifying discrepancies and implementing corrective measures.
  • Enhanced efficiency of audit processes, utilizing advanced analytical tools and techniques.

Team Leader

Concentrix
10.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Backoffice Support

Concentrix
12.2021 - 12.2022
  • Streamlined back office processes by implementing efficient organizational systems and reducing paperwork.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.

Resolutions Desk Specialist

Concentrix
10.2020 - 01.2021
  • Resolved escalated customer issues efficiently to enhance satisfaction and maintain service standards.

Product Ready Trainer

Macy's
04.2020 - 01.2021
  • Delivered engaging training sessions to enhance participant skills and knowledge.
  • Improved team performance by conducting skill assessments and personalized coaching.
  • Developed curriculum and training materials for effective learning experiences.

Subject Matter Expert

Concentrix
08.2016 - 11.2016
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

Education

Bachelor of Science - Mass communication

Universidad de Manila
04.2011

Skills

  • Customer Service
  • Data Entry
  • Team Management
  • Conflict resolution
  • Risk management
  • Quality assurance
  • Compliance and operational audits
  • Team supervision
  • Staff training
  • Coaching and mentoring

Timeline

Team Leader - Concentrix
10.2024 - Current
Backoffice Support - Concentrix
12.2021 - 12.2022
Resolutions Desk Specialist - Concentrix
10.2020 - 01.2021
Product Ready Trainer - Macy's
04.2020 - 01.2021
Subject Matter Expert - Concentrix
08.2016 - 11.2016
Transaction Auditor - Concentrix
Universidad de Manila - Bachelor of Science, Mass communication

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Maria Josa A. Cuevas