Maria Josa A. Cuevas

Offers mobile and internet services and packages to Australian customers

Handled voice, chat and email and backline support for a US retail company.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.

• Streamlined back office processes by implementing efficient organizational systems and reducing paperwork.
• Input data into spreadsheets and databases.

• Delivered engaging training sessions to enhance participant skills and knowledge.
• Improved team performance by conducting skill assessments and personalized coaching.
• Developed curriculum and training materials for effective learning experiences.

• Conducted thorough audits to ensure compliance with financial regulations.
• Increased efficiency with streamlined auditing processes and procedures.

• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.

• Resolved escalated customer issues efficiently to enhance satisfaction and maintain service standards.