Maria Joan Barrientos
Caloocan City,Philippines
Summary
Dedicated professional with proven expertise in customer service, time management, and trend analysis. Experienced in navigating challenging environments to enhance customer relations and gather valuable feedback. Committed to supporting team objectives and driving business success through proactive task management. Motivated team player with strong communication and multitasking abilities. Cultivated positive dining experiences by delivering attentive service and resolving customer inquiries. Fostered collaboration among staff to maintain high service standards and operational flow.
Overview
13
13
years of professional experience
Work History
Waitress cum Cashier
Calm Street Coffee Shop and Roastery
Doha, Qatar
03.2023 - 09.2024
- Assisted customers with food and beverage orders in a friendly manner.
- Provided guidance on food and beverage selections.
- Served ordered items promptly and efficiently.
- Maintained a positive dining atmosphere.
- Processed payments by calculating charges, issuing bills, accepting payments, and returning change or credit card slips to customers.
Head Waitress
SAID DAL 1923 ITALIAN COFFEE SHOP AND RESTAURANT
Doha
12.2021 - 12.2023
- Maintained cleanliness and organisation in dining area.
- Assisted customers to ensure satisfactory meal experiences and resolved any arising issues.
- Coordinated with waitstaff on customer interactions such as greeting guests and managing food and beverage orders.
- Supervised payment transactions to ensure accuracy.
- Executed shift procedures including POS setup and cash counting at start and end of shifts.
Waitress
Royal Istanbul Turkish Restaurant/Bakemart
Doha
03.2019 - 03.2021
- Assisted guests to achieve satisfaction through attentive service.
- Facilitated customer orders and provided menu recommendations.
- Supported food preparation and maintained clean dining areas.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
Captain Waitress
Buffet 101 International Cuisine
Mandaue City, Philippines
12.2017 - 01.2019
- Greet and escort guests/customers to their allocated tables.
- Assist in managing/handling guest restaurant reservations.
- Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and suggest additional options.
- Supervised Waiter/Waitresses on the dining service.
- Doing final reports, track and report daily sales.
Food Sales Attendant cum Cashier
Sbarro Fresh Italian Cooking
Cebu City
10.2014 - 04.2015
- Processed customer orders and handled payments efficiently.
- Prepared food and beverages in accordance with customer specifications.
- Maintained cleanliness and organisation of work area.
Service Crew
FREEMONT FOODS CORPORATION (JOLLIBEE)
Cebu City
11.2013 - 03.2014
- Great and smile to the customer.
- Recommend the bestselling menu. Do upselling.
- Take down orders and answers questions on meal.
- Total the amount of the bill, receive payments and give an exact change to the customer.
- Prepare and serve the orders.
Sales Assistant cum Cashier
International Specialty Retailers Inc.
Mandaue City
12.2011 - 05.2012
- Greets customers upon entering the store.
- Assists customers in locating specific products.
- Answers inquiries.
- Directs customers to the manager for decisions out of their hands.
- Replenishes product inventory.
- Assists cashiers.
- Tracks and reports record of sales.
Cashier
SUPER VALUE INCORPORATED SM Supermarket
Mandaue City
05.2011 - 10.2011
- Receive payment by cash, check or cards.
- Issue receipt, refunds, credits or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct.
On the Job Training
Crown Regency Hotel and Resort
Cebu City
05.2011 - 10.2011
Education
Bachelor of Science - Hospitality Management
Cebu Technological University
Cebu City, Philippines02-2014
Skills
- Communication skills
- Sales transaction knowledge
- Time management
- Customer service communication
- Computer literacy: MS Word, Excel, PowerPoint
- Upselling techniques
- Multitasking abilities
- Inventory Management
- Positive and approachable
- Patience under pressure
- Documentation and Record keeping
Timeline
Waitress cum Cashier
Calm Street Coffee Shop and Roastery
03.2023 - 09.2024
Head Waitress
SAID DAL 1923 ITALIAN COFFEE SHOP AND RESTAURANT
12.2021 - 12.2023
Waitress
Royal Istanbul Turkish Restaurant/Bakemart
03.2019 - 03.2021
Captain Waitress
Buffet 101 International Cuisine
12.2017 - 01.2019
Food Sales Attendant cum Cashier
Sbarro Fresh Italian Cooking
10.2014 - 04.2015
Service Crew
FREEMONT FOODS CORPORATION (JOLLIBEE)
11.2013 - 03.2014
Sales Assistant cum Cashier
International Specialty Retailers Inc.
12.2011 - 05.2012
Cashier
SUPER VALUE INCORPORATED SM Supermarket
05.2011 - 10.2011
On the Job Training
Crown Regency Hotel and Resort
05.2011 - 10.2011
Bachelor of Science - Hospitality Management
Cebu Technological University