MARIA JHEA ASTRERA
Paranaque
Summary
Qualified Collection Supervisor with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Also, highly skilled with outstanding team leadership abilities to meet targets consistently. Responsible collection supervisor, passionate about delivering outstanding quality and service. Offering 5 years of experience in industry with history of recognition for performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collection Supervisor
Inteluck Corporation
01.2020 - Current
- Lead and closely monitor outstanding and/or overdue account balances from customers and resolved their inquiries
- Compilation and updating clients account with issued invoices, new balances records and customer information
- Managed portfolio of clients to determine payment, reporting status of good and bad payment behaviors to management
- Executed procedures and policies to facilitate timely payments, maintaining high level of customer retention
- Ensured efficient collections and recoveries through the development of procedures inline with risk policies, driving continuous process improvements
- Ensured and maintain communications with clients and or team members to understand their needs, resolving issued and meet their expectation
- Reconciled payments from customers, bank reconciliation and identify discrepancies to our records
- Preparing monthly collection report and progress to the management
Monetary Compliance Officer
Black Arrow Express
12.2017 - 01.2020
- Monitor daily remittance from different branches and ensure payments has been remitted on time
- Coordinating, resolving issues and acted as key compliance contact and officer for regulatory matters, answering queries promptly and politely with our Express Centers
- Reconciled payments from bank vs our records
- Communicate with express centers, other departments to identify and resolve issues
- Data extraction and preparing daily, weekly and monthly collection report to direct supervisor
Accounting Staff
Perry's Fuel Distribution Inc.
04.2017 - 11.2017
- Handled customer concerns and escalated major issues to supervisor
- Preparing and issuance of checks to suppliers
- Encoding and checking of withholding tax in SAP system (2307 from clients)
- Documentation and inventory of official receipts, sales invoices and acknowledgement receipts
- Compile collected checks and record received payments from customers
Transport Biller Officer
Zuellig Pharma Inc
11.2016 - 01.2017
- Checking of rates to our logistics partner and endorsed to supervisor
- Prepared, endorsed and coordinated to client billed invoices
- Handled customer inquiries and concerns and resolved issues
Education
Business Management
Arellano University
Pasay, Metro Manila, Philippines04-2017
Skills
- Data interpretation
- Team management
- Risk analysis
- Client acquisition
- Month-end close management
- Team coordination
- Collection KPI measuring
- Variance analysis (deductions, memos etc)
- Credit management
- Customer service
- Multitasking and organization
Certification
Mastering in Withholding Tax, 2020
Accomplishments
- Awarded in 2024 Mid year, Consistently Surpasses Expectations
- Recognized by Management and Awarded "Exceed Expectation" during Year End 2023 Performance Evaluation
- Recognized by Management and Awarded "Exceed Expectation" during Year End 2022 Performance Evaluation
Timeline
Collection Supervisor
Inteluck Corporation
01.2020 - Current
Monetary Compliance Officer
Black Arrow Express
12.2017 - 01.2020
Accounting Staff
Perry's Fuel Distribution Inc.
04.2017 - 11.2017
Transport Biller Officer
Zuellig Pharma Inc
11.2016 - 01.2017
Business Management
Arellano University
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