MARIA HARA CARPIO
Iloilo City
Summary
Resourceful and results-driven Virtual Assistant with over 7 years of experience specializing in customer service, technical support, real estate operations, sales, and administrative management, including email and chat support. Proven track record working with reputable companies such as Medwastex, Monoprice, Transcom, and various real estate firms managing remote teams. Skilled in handling voice, chat, and email support, calendar and booking management, appointment setting, lead generation, and cold calling. Recognized for multitasking under pressure, quickly adapting to new tools, and consistently delivering high-quality service in fast-paced environments.
Overview
2022
2022
years of professional experience
Work History
B2B Sales Representative
Medwastex
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Acquisitions Specialist, Cold Calling, Admin Tasks
Aqua Life Real Estate LLC
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Appointment Setter, SMS Support
Forever American Mortgage
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
Dental Receptionist
Outbounders
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Property Manager
Prorealty
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Proctor
ProctorU
03.2021 - 06.2021
- Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
- Maintained compliance with test center policies, practices and procedures.
- Secured testing materials and maintained confidentiality of all details.
Customer Service Representative
Monoprice, Buwelo
12.2019 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Transcom Inc.
07.2016 - 10.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
No Degree - Information Technology
University of San Agustin
Iloilo City, Province Of Iloilo, Philippines01-2015
Skills
- Customer service-focused
- Excellent teamwork
- Strong organizational skills
- Works well independently
- Tech-Savvy
- Excellent communicator
- Honest and ethical
Timeline
Proctor
ProctorU
03.2021 - 06.2021
Customer Service Representative
Monoprice, Buwelo
12.2019 - 01.2021
Technical Support Representative
Transcom Inc.
07.2016 - 10.2019
B2B Sales Representative
Medwastex
Acquisitions Specialist, Cold Calling, Admin Tasks
Aqua Life Real Estate LLC
Appointment Setter, SMS Support
Forever American Mortgage
Dental Receptionist
Outbounders
Property Manager
Prorealty
No Degree - Information Technology
University of San Agustin
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