Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Elena Barata

Sales Lead Officer
Fairview,NCR

Summary

Highly organized and dedicated professional with a demonstrable track record of delivering outstanding customer service in fast-paced and demanding environments. Renowned for meticulous attention to detail and adept decision-making abilities, capable of efficiently managing multiple tasks concurrently. Possessing a self-motivated work ethic, I excel equally in both independent and collaborative team settings, consistently achieving results that exceed expectations.

Overview

11
11
years of professional experience
2015
2015
years of post-secondary education

Work History

Sales Lead Officer

Swifood Innovation Inc.
Taguig
07.2024 - Current
  • Merchant Onboarding: Led efficient onboarding of new merchants, ensuring compliance with company policies and regulations.
  • Relationship Management: Maintained strong merchant relationships, resolving issues and providing tailored solutions for customer satisfaction.
  • Sales Development: Identified new business opportunities, securing merchant partnerships to exceed sales targets and drive growth.
  • Product Expertise: Provided expert guidance on payment processing products to meet merchant needs effectively.
  • Training & Support: Conducted training and offered ongoing support to enhance merchant system proficiency.
  • Performance Reporting: Prepared reports on merchant performance, sales trends, and market insights for strategic decisions.
  • Collaboration: Worked with marketing, risk, and support teams to ensure cohesive service delivery.

Business Development Manager

Highly Succeed Inc.
Mandaluyong
04.2023 - 04.2024
  • Develop and implement strategic business development plans to expand the company's market presence and achieve revenue targets
  • Collaborate with cross-functional teams to align business development efforts with product development, marketing, and sales strategies
  • Identify and cultivate relationships with prospective clients, strategic partners, and key stakeholders
  • Generate leads through networking, cold calling, attending industry events, and other outreach efforts
  • Develop compelling proposals and presentations to effectively communicate the value proposition of Highly Succeed Inc.'s products and services
  • Nurture and maintain strong relationships with existing clients to drive customer satisfaction and loyalty
  • Act as a trusted advisor to clients, providing insights and recommendations to address their evolving needs and challenges
  • Lead negotiations with clients and partners to secure mutually beneficial agreements and contracts
  • Track key performance indicators (KPIs) and business development metrics to evaluate the effectiveness of strategies and initiatives
  • Prepare regular reports and presentations for Week To Date and Monthly Business Reporting, highlighting progress against goals and outlining opportunities for improvement

Sales Support Team Leader

Maya Philippines Inc.
Mandaluyon
02.2018 - 04.2023
  • Proactively identified potential bottlenecks in the sales support process, implementing solutions to mitigate their impact on overall efficiency
  • Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions
  • Received, organized, and processed client's submitted documents for on-boarding purposes
  • Collaborated with other support teams to resolve various issues from clients
  • In-charge in resolving VIP client concerns such as upgrading, lifting, and other backend problems encountered with their account
  • In-charge during data gathering and on-ground activations for LGUs
  • In-charge in settlement reports of partner government agencies
  • In-charge in monitoring of chargeback, refund, and unposted transactions of merchants
  • Account management for Government Sector partners
  • (LGU, NGA, GOCC, Cooperatives and NGOs)
  • Account management for enterprise clients such as Fineco, Regcris, Worldlink, First Vita Plus Marketing Inc., Millenium Cash Financing Co, Inc., 24/7 Customer Philippines Inc, QC Affari, Klaveness Shore Services Inc., Pacific Roadlink Logistics, and Asian Hospital Medical Center

Installation Specialist

Inkrite Ink Refilling Station
Quezon City
01.2016 - 01.2018
  • Provide accurate and relevant spreadsheets using Microsoft Excel for daily, weekly, and monthly reports for monitoring business operation
  • Performed duties or activities in the absence of the person in charge for Timekeeping, Quality Assurance and Customer Service Representative
  • Responsible for the over-all conduct of installation and pull out of printers
  • Resolved technical problems, improved operations SLA and provided exceptional service to customers
  • Accomplished installation, replacement and pull out with tight deadlines
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Handled day-to-day running of installation section ensuring high levels of productivity and progression

Project Assistant

SM Foundation Inc.
Pasay
07.2014 - 07.2015
  • Lead in the implementation of the different community programs
  • (Kabalikat sa Kaubuhayan- Farmer's Training Program, Grow a Million Trees, Operation Tulong Express, Scholarship Program, etc.)
  • Coordinated with on-site partners such as LGUs, DSWD, DENR and other private partners for the implementation of the community project
  • Set timelines and communicated deadlines to ensure projects were completed on time
  • Compiled reports and recorded activities for projects as part of comprehensive, compliance- driven recordkeeping strategies
  • Prepared post-activity evaluation and recommendations for the next projects
  • Created and secured community member profiles of the participants or beneficiaries

Education

Bachelor - Cooperative Education and Community Development

Polytechnic University of The Philippines
Manila, Metro Manila
03.2010 - 05.2014

High School Diploma -

North Fairview High School
Quezon City, Metro Manila

Skills

  • Customer Service

  • Lead Generation

  • Client Consultations

  • Pipeline Management

  • Customer Acquisition

  • Relationship building and management

  • Sales Reporting

Timeline

Sales Lead Officer

Swifood Innovation Inc.
07.2024 - Current

Business Development Manager

Highly Succeed Inc.
04.2023 - 04.2024

Sales Support Team Leader

Maya Philippines Inc.
02.2018 - 04.2023

Installation Specialist

Inkrite Ink Refilling Station
01.2016 - 01.2018

Project Assistant

SM Foundation Inc.
07.2014 - 07.2015

Bachelor - Cooperative Education and Community Development

Polytechnic University of The Philippines
03.2010 - 05.2014

High School Diploma -

North Fairview High School

Similar Profiles

CREATE PROFILE
Maria Elena BarataSales Lead Officer