MARIA CRISTINA SORIANO

• Handled complex problems and issues by understanding root causes and implementing solutions.
• Evaluated team performance regularly, providing constructive feedback and coaching for continuous improvement.
• Led multidisciplinary teams in delivering complex consultancy projects within set timelines and budgets.

• Taught English to Japanese students online, providing corrective feedback to enhance comprehension of lessons.
• Adapted teaching strategies for virtual learning environments, maintaining educational continuity during remote phases.
• Created comprehensive reports on student grades and progress for review by students and parents.

• Taught English language to Chinese students online, evaluating performance against established guidelines to track progress. Prepare and study the teaching materials before the lesson starts
• Adapted teaching strategies for virtual learning environments, maintaining educational continuity during remote learning phases.
• Utilised visual aids and object pictures to enhance students' understanding of translations, improving engagement.

Completed TESOL certification programme to enhance English teaching skills.

• Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
• Reviewed customer accounts, updating billing, shipping and warranty information to ensure accuracy and enhance customer experience.
• Conducted outbound calls to inform customers about sales and marketing promotions, fostering engagement and driving customer interest. to customers about specific sales and marketing promotional campaigns.