MS Office Suite
High School Diploma -
University of Baguio
Baguio City 06.1997 - 03.2000
Maria Cristina Gallardo
Customer Service Representative
Taguig City,00
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Education
Skills
Multitasking Abilities
Data entry
Time management
Friendly, positive attitude
Calm under pressure
Excellent communication
Ability to work independently and as part of a team
Proficiency with office software (Excel, Word, databases)
Attention to detail and organizational skills
Ability to handle stressful situations calmly
Patience and problem-solving abilities
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Consistently earned high-quality scores during post interaction customer surveys.
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveQuote
Fall seven times and stand up eight.
Japanese Proverb
Software
Google Workspace
Graphic Design
Cybersecurity & Networking
Cloud Services
Languages
English
Upper intermediate (B2)
Interests
Photography
Music
Baking/Cooking
Movies
Event Planning
Puzzles
Traveling
Affiliations
- Online Community Forums through EA and Discord servers
- Member of Lions Club International
- Involved in Tree Planting Group way back in high school
- Member of Greenpeace Philippines
- Engaged in volunteer work with UNICEF Philippines
- Active member of the Philippine Canine Club, Inc. (PCCI), supporting animal welfare initiatives and responsible pet ownership.
Work History
Reservations Specialist
Royal Caribbean Cruise Ltd.
One Ayala, Makati, NCR
10.2022 - 06.2023
- Respond to customer inquiries via phone, email, or chat regarding cruise options, itineraries, pricing, and availability.
- Process new reservations, changes, and cancellations accurately in the booking system.
- Recommend suitable cruise packages and upgrades based on customer preferences and budgets.
- Maintain up-to-date knowledge of cruise schedules, promotions, policies, and procedures.
- Communicate with internal departments (e.g., sales, operations, customer service) to resolve issues or special requests.
- Handle payment processing, invoices, and booking confirmations.
- Attention to detail and ability to manage multiple bookings.
- Problem-solving skills and professionalism under pressure.
- Ability to upsell or cross-sell cruise-related products (shore excursions, packages).
Collections Specialist
Synchrony Global Solutions
Alabang, Muntinlupa
04.2020 - 09.2022
- Contact customers via phone, email, or mail to remind them of overdue payments.
- Negotiate payment plans or settlements to resolve outstanding balances.
- Update and maintain accurate records of collection efforts and payments.
- Follow company policies and legal guidelines when managing collections.
- Strong communication and negotiation skills.
- Ability to handle difficult conversations professionally and empathetically.
- Collaborate with internal teams such as sales, finance, and customer service to resolve disputes or issues.
CSR Back Office (Yellow Pages)
Sykes Asia Inc.
Alabang, Muntinlupa
05.2016 - 09.2018
- Respond to customer questions and complaints via phone, email, chat, or in-person.
- Provide product or service information, troubleshoot issues, and guide customers through processes.
- Process orders, returns, and refunds.
- Maintain a friendly and professional demeanor to enhance customer satisfaction.
- Manage data entry, record maintenance, and filing.
- Process transactions, invoices, or orders.
- Handle documentation, compliance, and reporting.
Timeline
Reservations Specialist
Royal Caribbean Cruise Ltd.
10.2022 - 06.2023
Collections Specialist
Synchrony Global Solutions
04.2020 - 09.2022
CSR Back Office (Yellow Pages)
Sykes Asia Inc.
05.2016 - 09.2018
High School Diploma -
University of Baguio
06.1997 - 03.2000