With a diverse background in sales, e-commerce, customer service, technical support, virtual assistance, social media management, and talent acquisition, I have gained extensive experience in various fields. Currently, I am leveraging my expertise in the Go High Level platform to assist business owners in enhancing their operations and achieving seamless growth. My goal is to help entrepreneurs boost their businesses by utilizing my knowledge and skills effectively.
Hi, I’m
Maria Christina Pogado
Go High Level Specialist, Social Media Manager, Customer Service Representative/ Sales Representative/virtual Assistant
Consolacion
Summary
Overview
9
years of professional experience
1
Certification
Work History
Optum
Pharmacy Technician
09.2021 - 12.2024
Job overview
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- But was transferred to another LIne of business called OCN ( Outcome Notification) in which:
- We usually do outbound calls to patients and Medical Doctor's Office to notify them of the Prior Authorization decision for their patient's medication.
Ecommerce Online Shopping Philippines
Survey Recruitment Specialist
12.2020 - 07.2021
Job overview
- I am crowdsourcing for survey specialists to take and do the survey for an ecommerce courier platform in which they will scan their parcel and provide feedback as to how good or bad their experience was with the shipment of the item they ordered from shoppee, lazada , shein and many more
- They got to scan at least 1 parcel per day and earn 3 dollars for each survey
- There is also a bonuses awaits for those who got the most number of surveys
- As a recruitment specialist our goal is to hire at least 10 survey directors per day and we have an additional bonus if we exceed the number of applicants for at least 15 per day
Support Zebra
Customer Care Ambassador
08.2019 - 11.2020
Job overview
- As a Customer Care Ambassador, I am making sure that I addresses customer's concerns in a timely manner with regards to their order status, cancellation request or refund request and other shipment matters or either technical problems
- I also make sure that I am:
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
Eperformax
Escalation Specialist
09.2018 - 02.2019
Job overview
- As an Escalation specialist at Ebay north america I am making sure that my customers were assisted correct and also i make sure that I made the right decision on deciding a case because ebay revolves around the customers and the business, ebay deals with their sellers and seller deals with their customers, there are cases that customer has never received their order or customer received the item damaged so we do have due process to resolve that issue and that ebay comes in as the mediator of the two
Forward Bpo
Booking Analyst
09.2017 - 09.2018
Job overview
- Receiving inbound calls from customers who wanted to book a ride in the entire 50 state in US
- I am providing customers some information on their ride as soon as I successfully book the trip
Universal Tech
Customer Service Prosupport
03.2016 - 08.2017
Job overview
- Assisting paying customers with their account, doing walkthroughs, doing escalation calls and processing cancellation/ refund to members/customers
Education
Mandaue City CollegeMandaue City
College level from BSED-filipino
University Overview
Skills
Patient education and counseling
Skillslanguages - Languages
Skillslanguages - Languages
English, AdvancedJoblevel
Joblevel
2 to 4 YearsPersonal Information
Personal Information
- Age: 29
- Expected Salary: $6-$10/ hour
Certification
Go High Level live training with creating landing pages, websites and automation sequences.
Timeline
Go High Level live training with creating landing pages, websites and automation sequences.
12-2024
Pharmacy Technician
Optum
09.2021 - 12.2024
Survey Recruitment Specialist
Ecommerce Online Shopping Philippines
12.2020 - 07.2021
Customer Care Ambassador
Support Zebra
08.2019 - 11.2020
Escalation Specialist
Eperformax
09.2018 - 02.2019
Booking Analyst
Forward Bpo
09.2017 - 09.2018
Customer Service Prosupport
Universal Tech
03.2016 - 08.2017
Mandaue City College
College level from BSED-filipino
05.2013
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