Hi, I’m
MARIA CELESTE BARRIGA
Danao city
Summary
Experienced professional seeking an opportunity with an organization that offers a clear career path and the chance to find job satisfaction. Possessing a strong set of communication and other skills to make a meaningful impact. Seeking a role where abilities can truly make a difference.
Overview
17
years of professional experience
1
Certification
Work History
ePerformax Contact Centers and BPO
Performance Development Supervisor
01.2017 - Current
Job overview
- Accounts: Sprint Postpaid, T-mobile Postpaid Services
- Multiple Top Cluster Awards
ePerformax Contact Centers and BPO
Performance Development Coach
01.2014 - 01.2017
Job overview
- Accounts: Sprint Postpaid Services
- Top Team Award
- Lowest Absenteeism
- Lowest Attrition
- Highest passing rate for a Learning Lab team
ePerformax Contact Centers and BPO
Performance Analyst
01.2013 - 01.2014
Job overview
- Accounts: eBay US - Buying Dept
ePerformax Contact Centers and BPO
Customer Service Representative
01.2008 - 01.2013
Job overview
- Accounts: Chase Credit Card Services, eBay US - Buying Dept
- Top Agent award
Education
University of San Carlos
Bachelor Of Science from Accountancy 3rd Year Undergrad
University Overview
GPA: 2nd-year Deans-Lister
Skills
- Excellent written and verbal communication skills
- Proven leadership skills
- Ability to motivate
- Ability to work independently
- Above average typing skills
- Basic Excel knowledge
- Team leadership
- Problem-solving
- Employee relations and conflict resolution
Certification
G.R.O.W. coaching certified
Giraffe communication certified
Accomplishments
- XFactor Award
For Demonstrating commitment to performance excellence by consistently going above and beyond.
- MAX Award
For leading the development, creation and implementation of a project that made a significant contribution to the success of the company.
Hobbies and Interests
- Running
- Playing Volleyball
- Listening to music
Timeline
Performance Development Supervisor
ePerformax Contact Centers and BPO
01.2017 - Current
Performance Development Coach
ePerformax Contact Centers and BPO
01.2014 - 01.2017
Performance Analyst
ePerformax Contact Centers and BPO
01.2013 - 01.2014
Customer Service Representative
ePerformax Contact Centers and BPO
01.2008 - 01.2013
University of San Carlos
Bachelor Of Science from Accountancy 3rd Year Undergrad
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