Maria Camille Buan
Telesales, Senior Operations Executive, Credit Controller And Accounts Receivable
Muntinlupa City
Summary
Dedicated and results-driven professional with extensive experience in accounts receivable, collections, and customer service. Seeking to leverage strong problem solving, negotiation, and leadership skills in a dynamic role that fosters professional growth and contributes to organizational success. Eager to apply expertise in debt recovery, client relations, and process improvement to drive operational efficiency and financial stability.
Overview
20
20
years of professional experience
Work History
Credit Controllers/ Accounts Receivable/ Recoveries & Bad Debt Specialist
Golden Falcon General Trading LLC
Dubai
07.2019 - 09.2025
- Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
- Collecting from Bad Debt, old and unrecovered revenue.
- Reconciling complex accounts that have been escalated from the AR team.
- Monitoring debtor balances to ensure a reduction in debtors Daily Sales Outstanding.
- Ensuring credit and collection policies and procedures are followed within the team.
- Liaising with customers, as well as internal personnel including the sales team.
- Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
- Evaluating new credit requests and conducting client credit checks.
- Managing and collecting debts from company debtors.
- Setting up the terms of credit for new clients.
- Negotiating payment plans.
- Managing the collection of all payments and debts.
- Responding to client inquiries.
- Processing invoices.
- Preparing statements and reports for the company accountant.
- Managing the sales ledger.
- Liaising with customers and the sales team.
Senior Credit and Collection Specialist / Recovery Officer
Bilkish Associates LLC / Emirates Bank, HSBC & SCB
Dubai
06.2015 - 05.2019
- Establishes and maintains computerized records for each client and/or provider account and may maintain logs and ledgers as well as files of correspondence, payment records, and related information.
- Contact a delinquent client and/or provider accounts by letter or phone to discuss legal requirements and/or to plan for deferred payment plans, forbearance agreements, or other feasible options.
- Research reviews and verifies financial information and makes recommendations concerning disposition of accounts.
- Help and on-the-job training to new employees.
- Prepares reports and correspondence relative to collections, status of accounts,and payment records.
- Performs related responsibilities as required or assigned.
- Exercise resourcefulness and ingenuity in gathering needed information from a wide variety of sources.
- Establish effective rapport with debtors, responsible relatives and other parties to obtain information and elicit cooperation.
- Independently evaluate information and initiate action within prescribed guidelines.
- Establish and maintain accurate records and files.
- Understand, apply and explain pertinent laws and procedures concerning collections and the seizure and sale of personal property.
- Compose correspondence.
- Negotiate agreements and settlements within established guidelines.
- Gather and present information in legal proceedings to procure legal judgments.
Senior Operations Representative
Capital One Bank Support Services/ HSBC PHILIPPINES
Alabang
06.2014 - 02.2015
- Fraud Analysis and Dispute Management Credit Card Frauds & Disputes.
- Identification of Fraudulent transactions, Fraud and Dispute case analysis
- Monitor / Investigate customer credit card & Accounts dispute cases for fraudulent activity
- Interface with US officials / Fraud & Detection Officer to service customer needs regarding fraud and dispute issues
- Working directly with merchants and cardholders to resolve customer service issues or fraudulent/unauthorized activities
- Analyzing merchant and cardholder Account transactions to identify abnormal activity that may be fraudulent.
- Contacting merchants and cardholders to validate the authenticity of charges
- Research Account inquiries and reported fraud, escalate and alarm the officials to prevent loss once abnormal activity or unauthorized usage / fraudulent transaction has been determined
- Performs proper review and investigate disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities to mitigate losses
- Investigate incidents of alleged fraudulent activity in Accounts, discuss case with officials to determine appropriate process in attempts to cover losses.
- Conduct thorough investigations and inquiries on identified and suspicious Accounts within the specified software system.
- Establish contact with customers through outbound calls as well as receiving inbound calls from our customers
- Investigate fraud claims as well as provide information on currently existing fraud and dispute claims
- Responsible for providing high quality customer service by responding to telephone inquiries, customer requests and problems related to Credit card fraud and dispute claims
- Taking measures to stop/evade fraudulent transactions and ensuring customer security and satisfaction like Card Block
Telesales
Convergys Philippines
Northgate, Alabang
04.2010 - 02.2014
- Assisting Customers in the U.S in having postpaid plans of cell phone lines
- Promoting the products of Sprint and Nextel.
- Upgrading the phones and services of the existing customers.
- Probing for needs of the customers especially new customers
- Encouraging customers to sign up for Sprint/Nextel lines
- Leading the team in having more sales per day and having better performance
- Involved at the time of customer service representative receives a request for information, or an order for any product or service, and at the end to finalize the order
- Make price decisions through telephone negotiations
- To source and develop new clientele base
- Achieve monthly sales targets
Senior Sales Representative (Sales Coach)
CLIENTCOMM INC. American Diabetes Association
Madrigal Business Park, Alabang
12.2005 - 09.2009
- Handling the American Diabetes Association account.
- Calling every household and asking them to volunteer for a cause by providing stamps and mail letters to their neighborhood.
- Motivating call center agents to achieve high performance
- Overseeing the design and delivery of all training programs Monitoring calls for quality assurance and handling escalated concerns
- Provides short-term planning and scheduling of training sessions.
- Interview and evaluate job applicants to assess qualifications and team fit.
Education
Bachelor - Business Administration
INFORMATICS INTERNATIONAL SCHOOL
Philippines01.2011
Skills
- Proficient in computer applications
- Windows operating system proficiency
- Active listening skills
- Customer service expertise
- Effective management skills
- Versatile skill set
- Administrative multitasking
Timeline
Credit Controllers/ Accounts Receivable/ Recoveries & Bad Debt Specialist
Golden Falcon General Trading LLC
07.2019 - 09.2025
Senior Credit and Collection Specialist / Recovery Officer
Bilkish Associates LLC / Emirates Bank, HSBC & SCB
06.2015 - 05.2019
Senior Operations Representative
Capital One Bank Support Services/ HSBC PHILIPPINES
06.2014 - 02.2015
Telesales
Convergys Philippines
04.2010 - 02.2014
Senior Sales Representative (Sales Coach)
CLIENTCOMM INC. American Diabetes Association
12.2005 - 09.2009
Bachelor - Business Administration
INFORMATICS INTERNATIONAL SCHOOL