MARIA BEATRIZ E. REYES

• Served as a frontline representative of the People & Culture – Recruitment Team by managing applicant communications, supporting hiring initiatives, and contributing to a positive candidate experience while upholding the service standards of Raffles & Fairmont Makati.
• Facilitated recruitment process by sourcing candidates, coordinating applicants, and managing hiring and onboarding of employees and interns.
• Endorsed qualified applicants to various departments for further interviews and evaluation.
• Ensured timely communication with candidates throughout the recruitment and onboarding process.
• Maintained and organized recruitment records, employee documents, and applicant databases.
• Supported employee relations initiatives and participated in employee engagement activities.

• Processed payments and documentation, assisted clients with visa applications, and developed promotional materials for travel packages.
• Assisted clients in booking flights, accommodations, and activities to enhance travel experiences.

• Delivered exceptional guest service by welcoming, assisting, and guiding guests, clients, VIPs, and distinguished attendees during corporate, government, and tourism events.
• Supported the successful launch of the Philippine Hop-On Hop-Off (HoHo) Bus, assisting government officials, tourism stakeholders, and event participants throughout the program.
• Managed front-of-house operations, including guest registration, seating arrangements, crowd coordination, and event flow management.
• Coordinated with event organizers and onsite teams to ensure smooth execution and maintain high standards of hospitality service.
• Addressed guest inquiries and concerns professionally while providing accurate information and personalized assistance.
• Represented various organizations in high-profile events, demonstrating professionalism, adaptability, and strong interpersonal skills in fast-paced environments.

• Represented the College of Tourism and Hospitality Management (CTHM) as an official ambassador during university, corporate, and international events, providing exceptional guest relations and hospitality support.
• Welcomed and assisted university officials, VIP guests, industry partners, international delegates, and distinguished visitors while ensuring a professional and positive guest experience.
• Managed front-of-house responsibilities, including guest assistance, information support, crowd coordination, and event flow management.
• Coordinated with university administrators, faculty members, event organizers, and fellow ambassadors to ensure smooth event operations and successful execution.
• Maintained high standards of professionalism, etiquette, and customer service while representing National University – Manila in various high-profile events.

Selected Events Supported:

• PACUCOA Accreditation Visit | January 17–18, 2024
• Indonesian Delegation Courtesy Visit | February 1, 2024
• Miss Universe Philippines – Iloilo City 2024 Courtesy Visit | February 12, 2024
• National University 123rd Founding Anniversary | August 1, 2023
• Opening of Bulldogs Exchange in Partnership with SM Surplus | August 17, 2023
• NU Pep Rally | September 26, 2023
• Opening of the NU Museum | November 30, 2023
• PRISM Business Student Conference | May 22, 2024
• Pagdiriwang sa Kalye JHOCSON Cultural Celebration

• Led the planning, coordination, and execution of major tourism and hospitality events, including Tourism Confluence 2025: “Luntiang Paglalakbay Forum & Film-making Competition” and Tourism Confluence 2026: “Sustaining Culture Through Arts, Dance, and Stories.”
• Directed and supervised multiple committees, ensuring effective delegation of responsibilities, clear communication, and timely completion of event objectives.
• Managed event operations, including logistics, program flow, participant coordination, guest relations, documentation, and on-site execution.
• Coordinated with faculty advisers, participants, sponsors, partners, and internal teams to ensure seamless event implementation and maintain high hospitality standards.
• Led problem-solving initiatives during the preparation and execution phases, addressing challenges while ensuring smooth event delivery.
• Managed diverse teams responsible for event production, program management, and guest experience, fostering teamwork and efficient collaboration.
• Ensured that all events reflected professionalism, creativity, and industry-aligned practices in tourism and hospitality management.
• Strengthened expertise in MICE and events management through hands-on experience in project planning, stakeholder coordination, leadership, and guest relations.