MARI-JANE GAN
Senior Assistant Manager
Quezon City,00
Summary
Dedicated bank professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Branch Operations Officer-Senior Assistant Manager
Metropolitan Bank And Trust Company
01.2018 - 02.2024
- Responsible for people management to create a positive work environment and train people for professional growth.
- Developed strong relationships with clients and provide first-class service to the clients.
- Implement and regular review of operational controls for efficiency, risk awareness and regulatory compliance.
- Cross-selling of products and services that contribute to the attainment of the company's goals.
Branch Operations Officer - Assistant Manager
Metropolitan Bank And Trust Company
10.2012 - 12.2017
Regional Customer Service Representative
Metropolitan Bank And Trust Company
06.2011 - 09.2012
Customer Service Representative - New Accounts
Metropolitan Bank And Trust Company
04.2001 - 05.2011
Customer Service Representative - Teller
Metropolitan Bank And Trust Company
11.1993 - 03.2001
Education
Bachelor in Accountancy
Polytechnic University of The Philippines
Manila 04.2001 -
Skills
- Finance and operations management skills
- Staff Training / Development / Management
- Multitasking
- Operational Risk Assessment
- Customer Relationships
- Decision-making capabilities
Trainings and Seminars Attended
- AML Refresher - 2024
- Customer Protection Policy - 2023
- Fraudflix - 2023
- Information Security - 2023
- Reputational Risk Management Framework - 2023
- Related Party Transactions - 2023
- Business Continuity Awareness - 2023
- Laundering and Counter-Terrorism Financing - TFS Specialized 2023
Timeline
Branch Operations Officer-Senior Assistant Manager
Metropolitan Bank And Trust Company
01.2018 - 02.2024
Branch Operations Officer - Assistant Manager
Metropolitan Bank And Trust Company
10.2012 - 12.2017
Regional Customer Service Representative
Metropolitan Bank And Trust Company
06.2011 - 09.2012
Bachelor in Accountancy
Polytechnic University of The Philippines
04.2001 -
Customer Service Representative - New Accounts
Metropolitan Bank And Trust Company
04.2001 - 05.2011
Customer Service Representative - Teller
Metropolitan Bank And Trust Company
11.1993 - 03.2001