Proven Account Manager with a track record of enhancing client satisfaction and retention at DP World through exceptional service and a service-oriented approach. Spearheaded cross-selling strategies at J&T Express Philippines, boosting revenue and fostering strategic partnerships. Skilled in client account management and collaborative teamwork, adept at driving growth and building lasting relationships.
Hi, I’m
Margine Flores
Zamboanga City, Province of Zamboanga del Sur
Summary
Overview
6
years of professional experience
Work History
DP World
Account Manager
07.2021 - 02.2022
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
J&T Express Philippines
Senior Key Account Executive
01.2019 - 05.2021
Job overview
- Spearheaded cross-selling initiatives that resulted in increased revenue from existing clients.
- Assessed client feedback and implemented necessary changes for continuous improvement in performance metrics.
- Monitored competitor activity, identifying potential threats and opportunities within the industry landscape.
- Conducted regular account reviews, evaluating performance against set targets to ensure alignment with overarching objectives.
Adventus Philippines
Enterprise Account Manager
01.2018 - 01.2019
Job overview
- Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
ABS-CBN
Trade Marketing Assistance
02.2016 - 12.2017
Job overview
- Collaborated with sales team to develop effective pricing strategies for products, resulting in increased market share.
- Optimized product assortment by conducting regular store audits and making recommendations based on findings.
- Contributed to increasing sales volumes by supporting account managers with timely delivery of promotional materials.
- Monitored competitors'' activities to identify opportunities for growth and differentiation within the marketplace.
Education
Polytechnic University of The Philippines Metro Manila Philippines
Bachelor of Arts
04-2012
University Overview
Skills
- Client Account Management
- Service-Oriented Approach
- Collaborative Teamwork
- Client Engagement
Timeline
Account Manager
DP World
07.2021 - 02.2022
Senior Key Account Executive
J&T Express Philippines
01.2019 - 05.2021
Enterprise Account Manager
Adventus Philippines
01.2018 - 01.2019
Trade Marketing Assistance
ABS-CBN
02.2016 - 12.2017
Polytechnic University of The Philippines
Bachelor of Arts
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