Margie Lou Margate Praico
Customer Service Representative
Silay City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Transcom
11.2023 - Current
- Handling bill concern, retaining services of the customer and upselling service.
Customer Service Representative
Concentrix VGA
04.2023 - 10.2023
- Accommodating customers and partners complaints and requests through email and call.
Outbound Representative
Gen-Pro JSN BPO
10.2022 - 04.2023
- Contact a list a potential client and convince them to sign up to our product which is insurance.
Customer Service Associate | Account Consultant
ePerformax Contact Centers & BPO
01.2022 - 07.2022
- Helps customers complaints and questions, gives them an accurate resolution and satisfaction through chat.
Lead Generation | CRM • Researcher/Team Leader
Exakt Data Solutions an Interrupt Media, Inc.
10.2015 - 12.2021
- Company Overview: Full service digital marketing agency that specializes in lead generation, marketing automation, email marketing, content marketing and social media campaigns for our clients. Our clients, which are based in the United States, work in a wide variety of industries (technology, media, travel, law, finance). Every day is different.
- Full service digital marketing agency that specializes in lead generation, marketing automation, email marketing, content marketing and social media campaigns for our clients. Our clients, which are based in the United States, work in a wide variety of industries (technology, media, travel, law, finance). Every day is different.
Education
No Degree - Marketing Management
Colegio San Agustin
04.2014 - 01.2015
Skills
- Pardot
- Salesforce
- Google Docs
- Google Sheets
- Excel
- LinkedIn Search
- Email Marketing
- Hubspot
- Data Entry
- Lead Generation
- Data Scraping
- Customer Service
- Sales
- Email Handling
Timeline
Customer Service Representative
Transcom
11.2023 - Current
Customer Service Representative
Concentrix VGA
04.2023 - 10.2023
Outbound Representative
Gen-Pro JSN BPO
10.2022 - 04.2023
Customer Service Associate | Account Consultant
ePerformax Contact Centers & BPO
01.2022 - 07.2022
Lead Generation | CRM • Researcher/Team Leader
Exakt Data Solutions an Interrupt Media, Inc.
10.2015 - 12.2021
No Degree - Marketing Management
Colegio San Agustin
04.2014 - 01.2015
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