Margie Deriada
General Trias, Province Of Cavite
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
TELUS International Philippines
04.2022 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
College Under Graduate - Secondary Education
Cavite State University Main Campus
Indang, Province Of Cavite, Philippines 03.2015 - 06.2017
High School Diploma -
Amadeo National Highschool
Amadeo, Province Of Cavite, Philippines 04.2001 -
Skills
- My prior employment involved handling calls, emails, and live chat while practicing multitasking without sacrificing the quality of the services I provided for customers
- Active listening
- Communication
- Empathy
- Ability to Use Positive Language
- Live chat support
- Building rapport
- Technical Support
Timeline
Customer Service Representative
TELUS International Philippines
04.2022 - Current
College Under Graduate - Secondary Education
Cavite State University Main Campus
03.2015 - 06.2017
High School Diploma -
Amadeo National Highschool
04.2001 -
Similar Profiles
NEILBY MARIE BRAGAISNEILBY MARIE BRAGAIS
FINANCE ANALYST at TELUS International PhilippinesFINANCE ANALYST at TELUS International Philippines
Darlie Joy PerezDarlie Joy Perez
Customer Service Representative at TELUS International PhilippinesCustomer Service Representative at TELUS International Philippines
MARIE MADELEINE MBOUWEMARIE MADELEINE MBOUWE
CSR/Technical Support at TELUS International PhilippinesCSR/Technical Support at TELUS International Philippines