Margarita Isabelle Lallana
Summary
Action-oriented Account Executive with excellent customer oversight, issue resolution and relationship-building skills. Highly productive at maximizing repeat business opportunities.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Account Executive
Kumu
03.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
RETAIL PRODUCTION ASSOCIATE
Kumu
01.2021 - 03.2022
- Guaranteed timely delivery of merchandise through consistent communication with distribution centers and vendors.
- Planning, monitoring and maintaining suitable inventory levels.
- Maintain updated records of invoices and contracts
- Liaise with warehouse staff to ensure all products arrive in good condition
- Conduct market research to identify pricing trends
CUSTOMER SERVICE REPRESENTATIVE
24-7 Intouch Phils. Inc.
11.2020 - 12.2020
- Receive multi-channel interactions, including inbound phone, e-mail, and chat correspondence
- Attended to customer complaints and processed product return or replacement requests.
- Coordinated efficient product deliveries to meet customers' demands.
ASSISTANT BUYER
Robinsons Retail Holdings, Inc
09.2019 - 08.2020
- Negotiated prices, discount terms and transportation arrangements for merchandise.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Communicated with suppliers to negotiate best pricing on shoes
- Contacted suppliers and vendors about issues with deliveries or products.
RELATIONSHIP ASSOCIATE
Metropolitan Bank and Trust Company
02.2018 - 08.2019
- Spearheads the documentation, filing, and monitoring of important bank and legal documents to ensure that the bank transactions proceed unimpeded
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Compiled sales leads and managed contacts.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
Internship Student
Rizal Commercial Banking Corporation, RCBC
11.2016 - 03.2017
- Performs office clerical duties in support of an assigned department or division; receives and directs telephone calls and visitors; provides information on department or division services and operations
- Maintains a variety of files and records in the assigned department; files in accordance with the established filing system
- Provides customer service, information, referrals, and assistance to the general public and other departments in reference to assigned area of responsibility
Education
Bachelor of Science - Business Administration, Management
Centro Escolar University
Makati, Philippines 06.2012 - 10.2017
Skills
Attention to Detailundefined
Timeline
Account Executive
Kumu
03.2022 - Current
RETAIL PRODUCTION ASSOCIATE
Kumu
01.2021 - 03.2022
CUSTOMER SERVICE REPRESENTATIVE
24-7 Intouch Phils. Inc.
11.2020 - 12.2020
ASSISTANT BUYER
Robinsons Retail Holdings, Inc
09.2019 - 08.2020
RELATIONSHIP ASSOCIATE
Metropolitan Bank and Trust Company
02.2018 - 08.2019
Internship Student
Rizal Commercial Banking Corporation, RCBC
11.2016 - 03.2017
Bachelor of Science - Business Administration, Management
Centro Escolar University
06.2012 - 10.2017
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