Margarita Cardenas
Technical/Customer Support Specialist, Project And Marketing Coordinator
Angeles
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work History
Freelancer
Upwork
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Handled [Number] calls per day to address customer inquiries and concerns.
- Collected, arranged and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Enhanced productions to exceed goals.
Marketing Coordinator
Ruveneco Inc
08.2013 - 06.2022
- SEO, Web research, content developer, chat support
- Tracked and reported on marketing campaign responses.
- Answered general marketing department inquiries by email, phone and mail.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Assembled and coordinated marketing materials preparation, printing, binding, shipping and delivery.
- Assisted with designing and implementing test plans to understand drivers of response and value on creative assets and campaign strategies.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Researched, gathered and edited proposal materials.
- Coordinated resources to craft marketing plans for product launches and events.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Managed workflow between staff, coordinating documents and creative material distribution.
Marketing and Project Coordinator
RuveneCo INC
08.2013 - 10.2021
- Web Research, Wed development, Data mining, Social Media
- Marketing, Customer Service, Email and Chat support, Project
- Coordinator.
Customer Service Representative
GE Capital
12.2007 - 11.2010
- Handle customer service and assist customers with their SAMS and Walmart cards issues, refund and fraud transactions.
Technical Support Specialist
eTelecare Global Solutions
04.2007 - 12.2007
- Troubleshooting PC and Dell laptops, fix operating systems
- Assist customer with upgrading their operating system.
Technical Support Specialist
West Contact Services
06.2004 - 11.2007
- Assist customers with their ISP connection issues for Dial-up, LAN and Wireless connection for both PC and Mac, Windows and IOS operating system
Education
Bachelor of Science - Computer Engineering , Computer Engineering
01.2008 - 01.2013
CCNA, System, Networking, and LAN/WAN Management/Manager - undefined
Skills
Microsoft ExcelCascading Style Sheets (CSS)
Project Management
Active Listening
Data Entry
Problem-Solving
G-Suite
Maintenance and Repair
MS Office
Analytical and Critical Thinking
Cultural Awareness
Planning and Coordination
Teamwork and Collaboration
Decision-Making
Attention to Detail
Training and Development
Multitasking Abilities
Clerical Support
Google Workspace
Good Telephone Etiquette
Dependable and Responsible
Excellent Communication
Service standard compliance
Professional telephone demeanor
Receiving support
Administrative support
Creative problem solving
Technical Support
International sales support
Timeline
Marketing Coordinator - Ruveneco Inc
08.2013 - 06.2022
Marketing and Project Coordinator - RuveneCo INC
08.2013 - 10.2021
Angeles University Foundation - Bachelor of Science, Computer Engineering , Computer Engineering
01.2008 - 01.2013
Customer Service Representative - GE Capital
12.2007 - 11.2010
Technical Support Specialist - eTelecare Global Solutions
04.2007 - 12.2007
Technical Support Specialist - West Contact Services
06.2004 - 11.2007
Freelancer - Upwork
University of the Philippines - CCNA, System, Networking, and LAN/WAN Management/Manager,