Margarett Rosales

DEV/Dev Lead Activities

• Lead the development, maintenance, and support of procurement applications as the subject-matter expert of all of our 4 applications
• Monitor integration failures daily and coordinate with relevant teams to resolve issues and implement necessary updates.
• Guide development and testing activities, address business inquiries, assist Product Owners with user-story refinement, and conduct application walkthroughs.
• Perform impact assessments for AIR Survey requests and coordinate with Technical Architects to ensure changes comply with approved coding, architecture, and best-practice standards.
• Remediate technical debt and platform-compliance issues to improve code quality, maintainability, and system stability.
• Conduct post-clone endpoint verification in lower environments to prevent unintended production connections.
• Support production implementations, including weekend deployments when required.
• Complete assigned service requests and user stories.

Scrum Master Activities

• Facilitate Agile ceremonies, manage team capacity and daily activities, communicate leadership updates, support planning and reporting requirements, and participate in Scrum Master and Agile community initiatives.

Testing Activities

• Perform and support product, regression, and integration testing.
• Coordinate and provide required environment access for testing users and stakeholders.

Operations Activities

• Provide deployment support across PT, Staging, and Production environments, including update-set migrations, verification activities, change signoffs, and production validation.
• Support P1 and P2 incidents by coordinating resolution efforts, providing timely updates, and communicating with business leads and stakeholders.
• Ensure timely closure of platform tasks and incident tickets.

Admin Tasks

• Manage password rotation and secret-key renewal activities for Staging and Production environments.
• Update and maintain technical documentation, group reviews, and the Procurement applications weekly status deck.

Adhoc Tasks

• Handles ProcurementPlus helpdesk daily report generation and Power BI refresh activities.
• Create ad hoc reports, dashboards, data extracts, and investigations for business stakeholders.
• Review out-of-scope tickets daily, provide users with relevant guidance, and reassign tickets to the appropriate support groups for timely resolution.

• Monitor GCash applications, network systems, and partner APIs to ensure performance and uptime using Splunk, PRTG, PaaS Monitoring, and CloudWatch.
• Identified, logged, and escalated minor to critical incidents through Jira; maintained accurate incident reports for validation and analysis to support incident management.
• Identify, log, and escalate minor to critical incidents through Jira; maintain accurate incident reports for validation and analysis.
• Analyzed system and application performance trends through monitoring dashboards and provided actionable insights to improve operational efficiency.
• Facilitate Level 1 and Level 2 incident investigation and resolution.
• Served as the point of contact for Level 1 GCash subscriber complaints and requests.

• Coordinate new-hire onboarding by collecting and verifying pre-employment requirements and medical results.
• Reviewed and maintained complete 201 personnel files and employee records to ensure compliance and accuracy.
• Prepared employment contracts and onboarding documentation to facilitate new-hire integration.
• Provided administrative support and performed departmental duties.

• Supported recruitment activities by sourcing candidates, conducting initial interviews, administering pre-employment examinations, and facilitating onboarding.
• Conduct new-hire orientations covering company policies, house rules, regulations, and telephone etiquette.
• Maintain accurate employee records by uploading personal information to the system and filing personnel documents.
• Coordinated employee training requirements, managing meal documentation, budget certifications, and payment processing to ensure compliance and readiness.
• Manage administrative communications, including phone inquiries, company memos, and announcements.
• Consolidated employee performance appraisals and processed clearance requirements for resigned employees to maintain accurate and updated personnel records.
• Coordinate annual company incentive-trip arrangements with employees and travel agencies.
• Provided general administrative support and performed related departmental duties.