MARGARETH GRACE S. TANAGON
Quezon City
Summary
To attain optimum business returns from restaurant operations by providing exceptional customer service and ensuring operational excellence in accordance with established company policies, procedures and standards.
Civil Service Eligible Non-professional driver’s license holder Proficient in MS Office 2000 applications
Overview
27
27
years of professional experience
1
1
Certification
Work History
Business Development Manager
Actimed, Inc. under Ayala HealthCare
06.2023 - Current
- Reports directly to the Network Expansion Head
- Tasked to focus on new franchise sourcing and acquisition
- Manages new franchise orientation, screening and approval
Franchise Relations Manager
Max’s Group Inc.
01.2016 - 06.2023
- In relation to opportunities - generate leads; franchise networking; franchise selection
- Initiates franchise relations programs to strengthen relationship; handles franchising events and programs; together with the brands, we build relations by interfacing with franchise partners
- In franchise management, we develop systems aligned with the franchise agreement; reviews systems and policies to ensure relevance to current situation; leads franchise contract renewals
Franchise Area Manager
Max’s Franchising Inc.
11.2012 - 12.2015
- Plans programs and strategies, and drives overall operations to achieve sales target of the area on a monthly and yearly basis
- Ensures that all systemwide programs and initiatives are properly implemented in his/her area
- Analyzes gaps and develops strategies to improve performance of the branches in his/her area
- Reviews and identifies opportunities for operations and process improvement and articulates to concerned process owners
- Manages the resources of the area (e.g., people, raw materials, equipment, machines, facilities, money, etc.) and monitors cost to ensure maximum utilization of resources and optimum operations efficiency
- Ensures crisis prevention and management protocols in his/her area
- Reviews budget of his/her branches based on company targets, expenditure targets and revenue projection
- Analyzes profit and loss results of his/her branches and drives branches to achieve set targets
- Cross analyzes branch performance and identifies good practices for areawide implementation and recommends to Operations Manager for systemwide implementation
- Drives strong positive relationship with guests and other stakeholders within his/her area
- Drives strong positive relationship with the community
- Ensures that all local store programs (activities, paraphernalia and point-of-purchase) within the area will enhance brand equity
- Uses understanding of market segments and competition in formulating strategies to promote customer goodwill and strengthen leadership of the brand in his/her assigned area
- Trains, coaches and motivates branch managers to ensure their professional development and personal growth and, at the same time, ensure productivity and viability of the restaurant
- Evaluates objectively branch managers’ performance following policies and procedures to be able to reward good performance, address deficiencies, and set performance targets to ensure job satisfaction and success on the job
- Promotes fellowship and teamwork among branch managers to achieve harmonious and productive working relations within his/her area
- Implements Code of Ethics to all employees
- Ensures branches within his/her area are aware of all information (e.g., memos, SOPs, guidelines, etc)
- Conducts regular audit of fund and ensures proper implementation of Cash Handling Policy (for AOMs only)
- Monitors and submits regular report
Assistant Operations Manager
The Doughnut People Inc
01.2010 - 09.2012
- Accountable to the General Manager
- Oversees systemwide company owned stores and franchise stores
- Handles training
Operations and Training Officer
The Doughnut People Inc
08.2004 - 01.2010
- Accountable to the Store Operations Director
- Close coordination with Office of the President, Sales & Marketing, Accounting, Commissary, Materials Management, Human Resources, and Project Management
- Instrumental in the opening of Theater and Satellite stores outlet from preparation operational systems and procedures and initiation of marketing programs and activities
- In-charge in maintaining and achieving store’s Key Result Areas such as Profitability, Food Quality, Cleanliness, Service and Hospitality
- Forecast store’s weekly sales and targets based on the units sold
- Prepare and evaluate component of profit and loss statement once report is presented to operations
- Ensure sales and operating income targets are achieved
- Evaluate impact of manpower, food cost, supplies and equipments to overall business
- Evaluate store strengths, weaknesses, opportunities and threats
- In-charge in store-based marketing activities that will further boost sales
- Manning levels are determined per store and implemented based on approved structure
- In-charge in the development of Retail Trade Area (RTA)
- Conducts initial interviews for crew position and supervisory position and trains them based on the pre-determined manpower needs
- Trains and develops crew members and supervisors in accordance to company policies and standards while continuously improving the knowledge, skills and abilities of each respective store management teams
- Identify guidelines and procedures for personnel administration
- Monitor store performance for possible qualification in any approved rewards and recognition programs
- Do supervisor’s weekly schedule for all satellite stores
- Concurrent feed backing and performance review meetings are conducted with direct subordinates in a timely manner
- Performance appraisals of immediate subordinates are done based on performance standards and on agreed individual objectives
- As required, completes store cash and store security audits
- Do store visitation reports once or twice a month as required and needed
- Reimburses company revolving fund weekly or bi-monthly basis duly approved by the immediate superior
- Tasked to handle TRAINING of crew members and retail supervisors upon deployment
- Prepares and handles operations related modules such Customer Care, Basic Communication Workshop, Quality Service Cleanliness, Coffee line, Manhours monitoring etc
Café Manager
Delifrance, Philippines Inc. (under JFC)
07.2001 - 12.2004
- Branches Handled; Galeria, Roosevelt Greenhills and Glorietta
- Planning includes local store marketing as to increase the outlet’s sales
- Organizing pertains to the store training for both production and dining crew to continually refresh their memories of the policies and standards
- Leading, through being the role model of the whole team – management and staff, to motivate and orchestrate for a smooth operation
- Controlling in terms of monitoring and analyzing the stores profit and expenses, which includes proper scheduling of the crew to maintain or lower down labor cost and other overhead expenses of the store
- Forecast and analyze as well as reconcile stores monthly profit and loss
- Conducts in-store audit in terms of quality, service, freshness and value
Management Trainee to Store Manager
FRENCH BAKER
11.1997 - 07.2001
- Branches Handled: SM Megamall Mandaluyong City, Uni-mart Greenhills San Juan, Pioneer Mandaluyong City
Education
Bachelor of Science - Hotel and Restaurant Management
ST. PAUL COLLEGE OF QUEZON CITY
01.1997
High School Diploma -
LA SALLE SCHOOL ANTIPOLO
01.1993
Grade School Diploma -
LA SALLE SCHOOL ANTIPOLO
01.1989
Skills
- Effective Team Leadership
- Business Development Strategy
- Service Excellence
- Effective Negotiation Skills
Certification
Certified Franchise Executive
Philippine Franchise Association
AIM, Makati
Training
- Café Managers Course, 03/01/03, Delifrance Philippines Inc., Pasig City
- The Art of Delivering Excellent Customer Service, 11/01/02, Delifrance Philippines Inc., Pasig City
- Creative Selling, 10/01/02, GuthrieJensen Consultants To Management
- Labor Cost Management Workshop, 10/01/02, Delifrance Philippines Inc., Pasig City
- Power Counter Selling, 09/01/02, Guthrie Jensen Consultants To Management
- New Beverage Range, 08/01/02, Delifrance Philippines Inc., Pasig City
- Hotel Practicum, 10/01/96 to 01/31/97, Holiday Inn Manila, U.N. Avenue Ermita Mandaluyong
- Basic Resorts Operations Seminar, 08/01/96, Caylabne Resort, Cavite
- Personality Development Seminar, 08/01/96, Sponsored by: Cora Delorosa
- Meat Appreciation Workshop, 11/01/98 to 12/31/98, Sponsored by: San Miguel, San Miguel Corp. Pasig City
- Chefs on Parade, 09/01/93 to 09/30/95, Sponsored by: Hotel and Restaurant Association of the Phils., PICC
Timeline
Business Development Manager
Actimed, Inc. under Ayala HealthCare
06.2023 - Current
Franchise Relations Manager
Max’s Group Inc.
01.2016 - 06.2023
Franchise Area Manager
Max’s Franchising Inc.
11.2012 - 12.2015
Assistant Operations Manager
The Doughnut People Inc
01.2010 - 09.2012
Operations and Training Officer
The Doughnut People Inc
08.2004 - 01.2010
Café Manager
Delifrance, Philippines Inc. (under JFC)
07.2001 - 12.2004
Management Trainee to Store Manager
FRENCH BAKER
11.1997 - 07.2001
High School Diploma -
LA SALLE SCHOOL ANTIPOLO
Grade School Diploma -
LA SALLE SCHOOL ANTIPOLO
Bachelor of Science - Hotel and Restaurant Management
ST. PAUL COLLEGE OF QUEZON CITY
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