MARGARET CHIU
NURSE
BACOLOD CITY
Summary
Accomplished Branch Manager with a proven track record at ORIENTAL ASSURANCE CORPORATION, excelling in customer service and branch operations management. Spearheaded initiatives that significantly enhanced service quality, fostering strong client relationships and surpassing sales targets. Expert in risk assessment and team leadership, ensuring operational excellence and efficiency.
Overview
16
16
years of professional experience
Work History
Branch Manager
ORIENTAL ASSURANCE CORPORATION
09.2011 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
OFFICER IN CHARGE
MP ANALYSIS & LABORATORY INC.
10.2008 - 07.2011
- Oversaw daily operations, ensuring smooth execution of tasks and timely completion of projects.
- Fostered a positive work environment by cultivating strong relationships among team members and promoting open communication channels.
- Improved overall unit efficiency by implementing streamlined processes and procedures.
- Conducted thorough risk assessments for various operational scenarios, ensuring safety and mission success.
Education
Bachelor of Science - Nursing
UNIVERSITY OF ST. LA SALLE
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Bachelor of Arts - English Literature
UNIVERSITY OF ST LA SALLE
Bacolod City, Province Of Negros Occidental, Philippines 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Timeline
Branch Manager
ORIENTAL ASSURANCE CORPORATION
09.2011 - Current
OFFICER IN CHARGE
MP ANALYSIS & LABORATORY INC.
10.2008 - 07.2011
Bachelor of Science - Nursing
UNIVERSITY OF ST. LA SALLE
04.2001 -
Bachelor of Arts - English Literature
UNIVERSITY OF ST LA SALLE
04.2001 -
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