Ma. Reynallee Cabarle
Angeles City
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Revenue Services Specialist (FEDEX)
RMS COLLECT Philippines Inc.
Clark
06.2019 - 05.2024
- Responsible for managing and optimizing revenue-related processes and systems.
- Reconciles accounts and performed analytical review to ensure financial accuracy of data.
- Maintained up-to-date contact information for each case under review.
Payment Specialist (IRON MOUNTAIN)
Sutherland Global Services
Clark
02.2016 - 05.2019
- Responsible for processing payments, which requires to carefully review each transaction to ensure that it meets all of the company's requirements.
- Address discrepancies or errors in payments, implementing corrections when necessary.
- Assisted customers with inquiries regarding payment processing.
Collection Specialist (SYNCHRONY BANK)
iQor Philippines Inc.
Clark
02.2013 - 08.2015
- Accountable for reducing delinquency for assigned accounts.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payment.
Customer Service Representative (SPRINT)
iQor Philippines Inc.
Clark
02.2009 - 04.2012
- Handles customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Sell products or services to customers, and represent the brand.
- Make product recommendations or services to customer based on their needs and preferences.
Education
Some College (No Degree) - Bachelor of Science in Nursing
Angeles University Foundation
Angeles CitySkills
- Customer Support
- Root Cause Analysis
- Analytical Skills
- Strong negotiation skills
Timeline
Revenue Services Specialist (FEDEX)
RMS COLLECT Philippines Inc.
06.2019 - 05.2024
Payment Specialist (IRON MOUNTAIN)
Sutherland Global Services
02.2016 - 05.2019
Collection Specialist (SYNCHRONY BANK)
iQor Philippines Inc.
02.2013 - 08.2015
Customer Service Representative (SPRINT)
iQor Philippines Inc.
02.2009 - 04.2012
Some College (No Degree) - Bachelor of Science in Nursing
Angeles University Foundation
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