MAREY GLOR BALANGAWAN
FRONTLINER/CUSTOMER SERVICE SPECIALIST
CALOOCAN CITY
Summary
Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing member/clients satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
Maxicare Healthcare
Makati City, Metro Manila, Philippines
08.2015 - 04.2024
- Empowered front desk staff by promoting supportive work environment and recognizing individual achievements, resulting in increased morale and productivity
- Resolved guest complaints with tact and diplomacy, maintaining positive image.
- Monitored inventory levels of office supplies, placing cards to deliver as needed to avoid shortages or delays in daily tasks. (Example: 300 cards within the day
- Resolved client/member complaints by addressing with knowledgeable and friendly service through calls ane email promptly.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied members.
- Attended staff meetings and brought issues to attention of upper management.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at front desk area.
- Developed strong working relationships with other departments within hotel, fostering efficient communication channels between teams.
Helpdesk Officer
Maxicare Healthcare
Makati City, Metro Manila, Philippines
08.2015 - 04.2024
- Performed thorough diagnostics on reported issues before escalating them to higher-level support teams if needed, minimizing wasted time and resources spent on simple fixes that could have been resolved sooner, managed deliver 200-300 insurance cards everyday.
- Conducted training sessions for new helpdesk staff, fostering culture of continuous learning and professional growth.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
PHIC STAFF
Mary Johnston Hospital
Manila, Metro Manila, Philippines
12.2014 - 06.2015
- Managed financial transactions with accuracy, increased sales by 5 % ensuring proper tracking of expenses and timely payment processing.
Education
Associate of Science - Nursing
PCHS
Manila, Metro Manila, Philippines 04.2024 - Current
Skills
Issue Resolution
Operations Oversight
Team building and supervision
Scheduling and Planning
Issue Resolution
Hospitality services
Complaint Management
Timeline
Associate of Science - Nursing
PCHS
04.2024 - Current
Front Desk Supervisor
Maxicare Healthcare
08.2015 - 04.2024
Helpdesk Officer
Maxicare Healthcare
08.2015 - 04.2024
PHIC STAFF
Mary Johnston Hospital
12.2014 - 06.2015