Marella Ashley Billones
Taguig, Metro Manila,00
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth. that would best fit my qualifications and develop further my talents, skills, and continuous career improvement, where my skills and knowledge will add value to the organization.
Overview
6
6
years of professional experience
Work History
Travel Agent
USA Gateway Inc .
04.2023 - Current
- Maintained and updated corporate traveler profiles with current information.
- Book domestic and international flights for travelers based in U.S
- Resolve travel issues, complaints, and refunds
- Use GDS to book complex airfares and process schedule changes, exchanges, refunds and cancellations.
- Meet sales targets and profit goals
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Customer Support Specialist
Codapayments Philippines
10.2020 - 02.2023
- Engage with customers via online chat/email to ensure they understand and can effectively use our products.
- Build and maintain strong customer relationships to ensure satisfaction and long term cooperation.
- Identify customer needs and goals, providing personalized solutions to meet their expectations.
- Provide ongoing technical support to resolve any issues and gather customer's feedback and share it with internal teams to drive product improvements and optimizations.
Customer Service Representative
Kenny Rogers Roasters
08.2018 - 01.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Bachelor of Science - BSBA Major in Human Resource And Management
AMA Computer Learning Center
Taguig, Metro Manila, Philippines05-2020
High School Diploma -
Fort Bonifacio High School
Makati City, Metro Manila, Philippines03-2013
Elementary Education
Fort Bonifacio Elementary School
Makati City, Metro Manila, Philippines03-2009
Skills
Communication skills verbal and Written
Task management tools (CRM, Zendesk,Backoffice)
Data entry & Documentation (Excel, Word)
Communication tools (Phone Avaya, Email, WhatsApp, skype, Slack)
Adaptability
Flexible
Delivering exceptional customer service
Reliable and Responsible
Experience in improving efficiency in booking and reservation processes
GDS Expert Amadeus and Sabre
Character Reference
- Ms Kaira Redobledo CS Supervisor - itsmerkairar@gmail.com
- Ms Margarette Quiday - maqquiday@gmail.com
Timeline
Travel Agent
USA Gateway Inc .
04.2023 - Current
Customer Support Specialist
Codapayments Philippines
10.2020 - 02.2023
Customer Service Representative
Kenny Rogers Roasters
08.2018 - 01.2019
Bachelor of Science - BSBA Major in Human Resource And Management
AMA Computer Learning Center
High School Diploma -
Fort Bonifacio High School
Elementary Education
Fort Bonifacio Elementary School
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