Mareisha Querubin Aceron
Dabu
Darangan, Binangonan, Rizal
Summary
Dynamic Customer Service Representative with proven success at Cognizant Technology Solutions, enhancing customer satisfaction through effective complaint resolution and empathy. Skilled in service standard compliance and adept at managing high-stress situations, resulting in increased loyalty and repeat business. Committed to delivering exceptional support and accurate information to clients.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cognizant Technology Solutions, CTS
Quezon City
08.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Managed a high call volume around 40 to 50 calls per shift
Customer Service Representative
Concentrix
Quezon City
04.2021 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed approximately 60 incoming calls, emails and outbound per day from customers.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Business Administration
St. Jude College-Manila
Manila 08.2027 - Current
Skills
Customer satisfaction measurement
Timeline
Bachelor of Arts - Business Administration
St. Jude College-Manila
08.2027 - Current
Customer Service Representative
Cognizant Technology Solutions, CTS
08.2022 - Current
Customer Service Representative
Concentrix
04.2021 - 06.2022
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