Mardy Patrimonio
Delfin
Binan
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Property Manager
Techvestor
07.2024 - Current
- Maintain property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Establish rental rates and calculate overhead costs, taxes, depreciation, and profit
- Advertise vacancies to attract tenants, obtain referrals from current tenants, and explain the advantages of location and services
- Negotiate leases, secure contracts from tenants, and collect security deposits
- Collect rent, prepare an annual budget, schedule expenditures, and correct variances
- Maintain properties by investigating and resolving tenant complaints, enforcing occupancy rules, inspecting vacant units and completing repairs, planning renovations, and contracting with landscaping and snow removal services
- Secure property by contracting with the security patrol service, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures, and responding to emergencies
- Enforce occupancy policies and procedures by confronting violators
- Prepare financial reports by collecting, analyzing, and summarizing data and trends
- Reach organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value
- Talk to vendors for repairs supplies ect needs of the property
- Handle STR chats inquiries and availability
Purchasing Manager
WHEELZY
01.2024 - 07.2024
- Close sales deals through inbound and outbound calls
- Negotiate pricing while maintaining excellent customer service standards
- Appointment setting
- Data Entry
Head Operations Manager
GETNICE PHILIPPINES
12.2022 - 11.2023
- Handled day-to-day operations
- Create posts on social media accounts FB IG Tiktok
- Shoot videos take pictures for social media materials
- Social Media Management
- Talk to influencers and celebrities about potential partnerships
- Create events for brand engagement
- Product and order inventory
- Handled payroll reporting
- Forecasting
- Monitor sales trends and in demand stocks
- Do Sales calls and schedule appointments for Clients
Claims Disputes Account Manager
WELLSFARGO
05.2021 - 11.2022
- Handled Inbound and outbound calls for filed claims
- Creating reports and cases for customer claims
- Monitoring statuses of pending cases until it gets cleared
- Collaborate with other LOBs to gather pertinent information to solidify cases.
Senior Fraud Analyst
PAYPAL PHILIPPINES
07.2019 - 12.2020
- Perform holistic review on flagged accounts for potential fraud
- Make decisions for cases if approved or denied
- Gather all relevant information for case decisions
- Perform weekly reports on latest fraud trends
Fraud Prevention
JPMORGAN CHASE BANK
01.2017 - 07.2019
- Inbound and outbound calls to customers to verify transactions if authorized or not
- Review accounts for potential fraud
- Place limitations on accounts confirmed fraud
- Explain to customers through email regarding the steps in filing fraud claims.
Senior Collection Specialist/Customer Service
CAPITAL ONE PHILIPPINES
10.2013 - 11.2016
- Handled past due and current accounts
- Assist customers in processing payments and enrolment to online recurring payments
- Create payment plans for delinquent accounts
- Perform outbound calls for accounts that are 60 days past due
- Process payoff payments.
Senior Collections Specialist / Customer Service
HSBC PHILIPPINES
9 2009 - 9 2013
- Perform outbound calls for accounts that are 30-90 days past due
- Process payoff payments
- Assist customers in processing payments and enrollment to online recurring payments
- Create payment plans for delinquent accounts.
Education
Bachelor of Science in Nursng -
UPHL delta binan
06.2007 - 02.2011
Skills
Slack Hubstaff
Trello Vonage
Excel Gorgias
Hospitable Checkout champ
Google Calendar Calendly
Confluence Shopify
Capcut
Canva
Sales force
Openphone
Personal Information
- Place of Birth: Paranaque
- Date of Birth: 05/26/85
- Gender: Male
- Nationality: Filipino
- Marital Status: Married
Timeline
Property Manager
Techvestor
07.2024 - Current
Purchasing Manager
WHEELZY
01.2024 - 07.2024
Head Operations Manager
GETNICE PHILIPPINES
12.2022 - 11.2023
Claims Disputes Account Manager
WELLSFARGO
05.2021 - 11.2022
Senior Fraud Analyst
PAYPAL PHILIPPINES
07.2019 - 12.2020
Fraud Prevention
JPMORGAN CHASE BANK
01.2017 - 07.2019
Senior Collection Specialist/Customer Service
CAPITAL ONE PHILIPPINES
10.2013 - 11.2016
Bachelor of Science in Nursng -
UPHL delta binan
06.2007 - 02.2011
Senior Collections Specialist / Customer Service
HSBC PHILIPPINES
9 2009 - 9 2013
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