Summary
Overview
Work History
Education
Skills
Timeline
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Mardell  Wallace

Mardell Wallace

Undergrad
Kissimmee

Summary

Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

T-mobile Representative

T-MOBILE
Kissimmee
11.2020 - 10.2023
  • Trained new employees on company policies, procedures, products, and services for seamless integration into the team environment.
  • Achieved sales goals through persuasive communication skills and an unwavering commitment to excellence in service delivery.
  • Resolved customer issues with prompt and courteous support, ensuring client retention and loyalty.
  • Educated clients about the features of their purchased devices or plans during post-sales support, increasing customer satisfaction and reducing return rates.

Sitel Costumer Representative

SITEL
Kissimmee, Florida
01.2018 - 10.2020
  • Cultivated lasting partnerships with industry professionals, ultimately increasing referral business as well as long-term client retention rates.
  • Enhanced company reputation by providing exceptional customer service and support

Education

Undergrad - Criminal Justice

Baltimore Community College
Baltimore, Mary Land
09.1997 - 06.1998

Skills

Persuasion techniques

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Timeline

T-mobile Representative

T-MOBILE
11.2020 - 10.2023

Sitel Costumer Representative

SITEL
01.2018 - 10.2020

Undergrad - Criminal Justice

Baltimore Community College
09.1997 - 06.1998
Mardell WallaceUndergrad