Mard Leoligao
Talisay
Summary
Professional with strong leadership abilities, prepared for this role. Proven track record of fostering collaboration and driving results. Known for adaptability and reliability in dynamic environments. Skilled in organizing events, mentoring peers, and facilitating communication. Valued for problem-solving skills and positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Administration Specialist
Optum
07.2022 - 02.2024
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Proactively identified areas for improvement within current systems and processes, proposing actionable solutions that led to tangible positive outcomes in terms of both efficiency and overall patient experience.
- Collaborated with multidisciplinary teams to improve overall patient care coordination and management.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Developed strong relationships with insurance companies, facilitating timely processing of claims while advocating for patients'' best interests throughout negotiations processes as needed.
Subject Matter Expert
Cognizant Technologies Solutions
01.2020 - 01.2022
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Education
Bachelor of Arts - Political Science And Government
University Of San Carlos
Cebu City, Province Of Cebu, Philippines06-2020
Humanities And Social Sciences -
Asian College Of Technology
Bulacao, Talisay Cebu06-2018
Skills
- Organizational growth
- HIPAA compliance
- Effective communication
- Professionalism and ethics
- Academic support
- Influencing others
- Motivational skills
- Ethical leadership
- Active listening
- Conflict management
- Energetic and enthusiastic
- Time management
- Customer service
- Fast learner
- Positive attitude
- Attention to detail
- Peer mentoring
- Team collaboration
- Punctual and reliable
- Event planning
- Team support
- Event organization
- MS office
- Research
- Social media platforms
Certification
- Student Leader since elementary- certified
- ACT Debate President 2018
- ACT SSC President
- Organize numerous Leadership Trainings
Timeline
Patient Administration Specialist
Optum
07.2022 - 02.2024
Subject Matter Expert
Cognizant Technologies Solutions
01.2020 - 01.2022
Bachelor of Arts - Political Science And Government
University Of San Carlos
Humanities And Social Sciences -
Asian College Of Technology
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