Marc Zennel Tanchiatco
Angeles City
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
BCRemit
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
On The Job Training - pre production crew
PEP TV
07.2023 - 08.2023
Admin Aide
Dau Barangay Hall
04.2018 - 05.2021
Education
BS - Electronics Engineering
Tarlac State University
01.2024
Senior High School - STEM
Jose C. Feliciano College Foundation
01.2019
Junior High School -
Jose C. Feliciano College Foundation
01.2017
Skills
- Fast Learner
- Highly motivated
- Communication
- Adaptability
- Ability to work under pressure
- Critical thinking
- Problem solving
- Computer literate
- Customer service
- Efficient multitasking
Languages
English
Filipino
Timeline
Customer Service Representative
BCRemit
09.2024 - 02.2025
On The Job Training - pre production crew
PEP TV
07.2023 - 08.2023
Admin Aide
Dau Barangay Hall
04.2018 - 05.2021
Senior High School - STEM
Jose C. Feliciano College Foundation
Junior High School -
Jose C. Feliciano College Foundation
BS - Electronics Engineering
Tarlac State University
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