Marc Rheylan Garcia

As an Infrastructure Engineer, I have consistently provided end-to-end technical support to internal teams, hotel guests, casino employees, and back-office operations, ensuring seamless service delivery and high availability of IT systems. My role has involved the resolution of complex hardware, software, and network issues, while proactively managing and maintaining core infrastructure.

Key Responsibilities:

• Technical Support and L3 Support: Delivered hands-on technical support to employees, guests, and players, effectively troubleshooting and resolving issues related to hardware, software, and network systems. Acted as the highest-level escalation point for complex technical challenges, ensuring swift and accurate resolution.
• Infrastructure Network Cabling: Managed the physical infrastructure, including the installation, termination, and testing of network cables, ensuring reliable connectivity across various systems and devices.
• Wireless Device Configuration (Ruckus & Aruba): Configured and maintained Ruckus wireless devices and Aruba Switches (6200 Series), ensuring optimal network performance and coverage for hotel guests and internal teams.
• Patch Management: Oversaw patch management for both Windows and Linux servers, ensuring that all systems were up to date with security patches, updates, and necessary upgrades to protect against vulnerabilities.
• Server Monitoring & Issue Resolution: Utilized Nagios for proactive monitoring of servers, identifying and addressing performance issues before they impacted business operations. Ensured high uptime and reliability of mission-critical systems.
• Active Directory & ADFS Management: Administered and maintained Windows Server Active Directory, managing user access, security, and authentication policies. Handled ADFS configurations for Single Sign-On (SSO) services, improving user experience and security.
• Group Policy Management: Deployed and managed Group Policy Objects (GPOs) to enforce security policies, ensure compliance with industry standards, and maintain a secure IT environment.
• Collaborative Support Across Teams: Provided ongoing technical assistance and guidance to hotel guests, casino employees, and back-office staff, ensuring smooth and uninterrupted operations across the business.

As a Computer Technician / Technical Support, I assist end-users with desktop, laptop, printer, and network-related issues. I manage hardware and software installations, maintain systems, and ensure smooth operation of computing environments.

Key Responsibilities:

• End-User Support: Provided troubleshooting and support for desktops, laptops, printers, and network issues to ensure smooth user experience.
• NComputing Maintenance: Managed NComputing servers and client terminals, ensuring they were running efficiently.
• Software & Hardware Setup: Installed and configured software and hardware devices, including desktops, printers, and peripherals.
• Network Cabling: Assisted with network cabling and ensured reliable connectivity.
• Wireless Network Configuration: Set up and maintained wireless networks for consistent connectivity across the organization.
• Computer Lab Management: Oversaw the maintenance and support of student computer labs, ensuring systems were ready for use and functioning properly.