Senior Customer Service Associate
Marco Miguel Medenilla
LGU, MAUBAN
Barangay Rizal,Taguig City
Detail-oriented team player with strong verbal and written communication skills. Experienced in cold calling, creating rapport
with customers to meet the solution on a timely manner. Willing to learn and adopt the team' s goal.
Skilled in de-escalation techniques and attentive communication, committed to fostering positive relationships and resolving conflicts effectively.
25
years of professional experience
Work History
MUNICIPAL GUARD
3 Years 5 Months
LGU, MAUBAN - Mauban, Quezon, Philippines | 02.2023 - Current
- Monitored facility access, ensuring safety protocols were followed by all visitors and staff.
- Conducted regular patrols to identify and address security vulnerabilities in premises.
- Responded promptly to incidents, documenting details for further investigation and resolution.
- Collaborated with local law enforcement to enhance emergency response strategies and procedures.
LOSS MITIGATION SPECIALIST
1 Year 2 Months
JPMorgan Chase - Taguig, Metro Manila, Philippines | 03.2010 - 05.2011
- Analyzed borrower financial situations to recommend effective loss mitigation options.
- Collaborated with team members to streamline documentation processes and improve efficiency.
- Reviewed loan modification applications for accuracy and compliance with regulatory guidelines.
- Provided guidance to borrowers on available assistance programs and options for mortgage relief.
RECOVERY COLLECTION SPECIALIST
1 Year
NCO Financial - Quezon City, Metro Manila, Philippines | 02.2009 - 02.2010
- Managed complex collections accounts, ensuring compliance with regulatory standards and company policies.
- Negotiated payment arrangements with clients, improving recovery rates through effective communication techniques.
- Analyzed account data to identify trends and optimize collection strategies for diverse client portfolios.
- Trained and mentored junior team members on best practices in debt collection processes and customer interactions.
RECOVERY COLLECTION SPECIALIST
1 Year 6 Months
Admerex Solution - Makati City, Metro Manila, Philippines | 07.2007 - 01.2009
- Collaborated with cross-functional teams to streamline workflows, enhancing operational efficiency within the department.
- Developed reports detailing account statuses, providing insights to management for strategic decision-making purposes.
- Resolved escalated customer disputes by employing conflict resolution skills and maintaining positive client relationships.
- Implemented process improvements that reduced average collection time, contributing to overall departmental performance goals.
HR ASSISTANT
6 Months
BOWKER GARMENTS - Pasig, Metro Manila, Philippines | 05.2005 - 11.2005
- Managed employee onboarding processes, ensuring seamless integration into company culture.
- Coordinated recruitment efforts, including job postings and candidate screenings.
- Maintained HR databases, ensuring accuracy and compliance with regulations.
- Supported payroll processing by verifying timecards and employee data entries.
PERSONAL SECURITY/Assistant to the CEO
2 Years 1 Month
SEED CORPORATION - Manila, Metro Manila, Philippines | 03.2003 - 04.2005
- Monitored access points to ensure security protocols were followed.
- Assisted in training new security personnel on operational procedures and emergency protocols.
- Conducted regular inspections of facilities to identify potential security vulnerabilities.
- Responded promptly to incidents, documenting actions taken for future reference and reporting.
VOICE TALENT
10 Months
104.7 HOT FM - Mauban, Quezon, Philippines | 09.2001 - 07.2002
- Delivered engaging voiceovers for various radio segments, enhancing listener experience.
- Collaborated with production team to create high-quality audio content, ensuring brand consistency.
- Adapted vocal styles to suit diverse program formats and target audiences effectively.
- Conducted live broadcast sessions, responding to audience interactions in real-time.
Education
High School Diploma
Dra. Maria D. Pastrana Castrence National High School - Mauban, Quezon, Philippines
Bachelor of Arts - Major in English
Manuel S. Enverga University - Lucena City, Quezon, Philippines
Skills
Verbal and written communication
Physical stamina
Security protocols
Physical fitness
Punctuality
Reporting skills
De-escalation techniques
Customer service
Timeline
MUNICIPAL GUARD
LGU, MAUBAN
02.2023 - CurrentRead more
LOSS MITIGATION SPECIALIST
JPMorgan Chase
03.2010 - 05.2011Read more
RECOVERY COLLECTION SPECIALIST
NCO Financial
02.2009 - 02.2010Read more
RECOVERY COLLECTION SPECIALIST
Admerex Solution
07.2007 - 01.2009Read more
HR ASSISTANT
BOWKER GARMENTS
05.2005 - 11.2005Read more
PERSONAL SECURITY/Assistant to the CEO
SEED CORPORATION
03.2003 - 04.2005Read more
VOICE TALENT
104.7 HOT FM
09.2001 - 07.2002Read more
Dra. Maria D. Pastrana Castrence National High School - High School Diploma,
Read more
Manuel S. Enverga University - Bachelor of Arts, Major in English
Read more