Marco Antonio Juarez
Summary
Versatile and achievement-oriented professional with a background at Josefina Belmonte Duran Albay Provincial Hospital, excelling in roles that demand exceptional time management and customer service skills. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a knack for driving and cooking. Proven track record of optimizing resource allocation, reducing food waste by implementing effective strategies, and fostering positive customer relationships.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
HOSPITAL ADMINISTRATIVE AIDE 1
Josefina Belmonte Duran Albay Provincial Hospital
Ligao City, Albay , Bicol, Philippines
08.2016 - 11.2023
- Duties and responsibilities include checking the patients room,preparing hospital beds,hospital equipment like an oxygen tank,wheel chair,stretcher, and other thing as needed.
- Also check ward areas and assist nurses; perform other task as needed.
- Assisted coworkers and staff members with special tasks on daily basis.
- Expedited workflow by prioritizing tasks, delegating responsibilities, and managing deadlines effectively.
Monitoring Staff
Infoshare Management System
Albay, Bicol, Philippines
08.2013 - 08.2014
- Gathered and collecting data about agriculture
- Ensured timely completion of orders by closely monitoring staff performance and adjusting resources as needed.
- Optimized resource allocation by closely monitoring staff workload and adjusting assignments when necessary.
- Optimized resource allocation by developing effective scheduling methods and monitoring staff workloads.
- Reduced overtime costs by devising effective time management strategies and monitoring staff hours.
- Ensured smooth daily operations by monitoring staff schedules, delegating tasks effectively, and resolving conflicts when necessary.
Cook/Kitchen Staff Member
Trattoria Gourmet's Restaurant ( Shangri-la Plaza)
Mandaluyong City, Metro Manila, Philippines
05.2008 - 06.2010
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Collaborated with management team to develop new menu items.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
Delivery crew/Sales Merchandiser
GOURMET FARM INC.
Pasong Tamo, Metro Manila, Philippines
11.2008 - 06.2009
- Loaded and unloaded goods inside the truck.
- Delivered goods at any store and malls supermarket.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Maintained excellent communication with customers, providing timely updates on order status and estimated arrival times.
- Assisted in store operations when not on delivery runs, contributing to team success and overall productivity.
- Contributed to inventory management tasks such as stocking shelves or organizing storage areas when not engaged in delivery duties.
- Conducted thorough vehicle inspections before each shift to ensure safety and reliability during deliveries.
- Provided valuable feedback to management regarding potential improvements or challenges faced in the delivery process, fostering an environment of continuous improvement.
- Resolved customer complaints professionally, working towards satisfactory solutions for both parties involved.
- Ensured order accuracy and quality by double-checking items before delivery.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Fostered positive working relationships with regular customers.
- Analyzed sales data to identify opportunities for growth, implementing targeted action plans that drove increased performance.
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
Education
DRIVING NC11
TESDA
LIGAO CITY ,ALBAY , BICOL , PHILIPPINES06-2024
Bachelor of Arts - Economics
LIGAO NATIONAL HIGH SCHOOL
LIGAO CITY,ALBAY , BICOL , PHILIPPINES 04.2001 -
Skills
Time management
Writing reports
Customer service
Cook
driving
Certification
Basic life support
Timeline
HOSPITAL ADMINISTRATIVE AIDE 1
Josefina Belmonte Duran Albay Provincial Hospital
08.2016 - 11.2023
Monitoring Staff
Infoshare Management System
08.2013 - 08.2014
Delivery crew/Sales Merchandiser
GOURMET FARM INC.
11.2008 - 06.2009
Cook/Kitchen Staff Member
Trattoria Gourmet's Restaurant ( Shangri-la Plaza)
05.2008 - 06.2010
Bachelor of Arts - Economics
LIGAO NATIONAL HIGH SCHOOL
04.2001 -
DRIVING NC11
TESDA