MARCO CAMPO
Summary
Highly personable and attentive individual with a natural talent for creating warm and inviting atmospheres, consistently delivering exceptional service. Demonstrates a strong grasp of guest services and hospitality, including expertise in handling luggage and assisting with transportation requirements. Committed to ensuring guests have a seamless and enjoyable experience throughout their stay.
Overview
2
2
years of professional experience
Work History
Bellman (Capable of Doing Desk Duties)
Conrad Hotel Manila
12.2023 - Current
- Assisted guests with luggage to enhance their arrival and departure experience.
- Improved guest satisfaction by delivering prompt and accurate information about hotel amenities.
- Handled requests for transport services, ensuring timely and efficient guest transfers.
- Provided directions to local attractions, enriching guest experiences with personalized recommendations.
- Maintained lobby cleanliness to uphold a welcoming environment for guests.
- Coordinated with housekeeping and maintenance teams for the prompt resolution of guest concerns.
- Delivered exceptional guest service, addressing inquiries and resolving issues promptly.
Senior Fraud Specialist
Synchrony
09.2023 - 12.2023
- Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
- Managed relationships with external vendors supporting fraud detection capabilities, ensuring optimal performance levels were maintained.
Quality Analyst and Customer Service Agent
TTEC
07.2022 - 09.2023
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Education
Bachelor of Science - Financial Management (Undergraduate)
Camarines Norte State College
Daet, Province Of Camarines Norte, Philippines06-2021
High School Diploma -
San Roque National High School
Mercedes, Province Of Camarines Norte, Philippines04-2017
Skills
- Customer service
- Luggage handling
- Communication skills
- Concierge support
- First aid training
- Hotel operations
Timeline
Bellman (Capable of Doing Desk Duties)
Conrad Hotel Manila
12.2023 - Current
Senior Fraud Specialist
Synchrony
09.2023 - 12.2023
Quality Analyst and Customer Service Agent
TTEC
07.2022 - 09.2023
Bachelor of Science - Financial Management (Undergraduate)
Camarines Norte State College
High School Diploma -
San Roque National High School
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