MARCO ANTONIO ANTONIO GAHOL

• Create and schedule email campaign

• Maintain database hygiene, suppression update

• Revenue reporting

• Creates invoice for clients

• Assist customers with their inquiries with their deposit accounts, debit and credit cards and provide resolution if needed.
• Assist in lodging transaction disputes for customers
• Assist in identifying the concern and need of the customer and connect to the proper department.

• Handle and manage Facebook ads

• Set up campaigns from scratch

• Monitor and measure ROI and increase budgets as needed or stop / slow down campaigns if they are failing or have a negative ROI

• Implement strategies and tactics that grow more followers, engage and retain them and help convert them into leads

• Process new business quote renewal, amendment, cancellation non-renewal legal notice and reinstatement policies for North America commercial lines insurance.
• Communicate with Underwriters for Commercial Lines regarding the policy.
• Team POC - Handled daily update of Aging Report

• Resolves requests to activate or deactivate fleet radios sent by partners.
• Resolves requests to activate or deactivate fleet radios sent by clients.
• Assists customers in troubleshooting their radios.
• Assist customers with their inquiries and concerns regarding their account and billing.
• Guides customers in troubleshooting their radios and other related equipment

• Customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting and planning/implementing proactive procedures and systems to avoid problems in the first place

• Meet and greet customers

• Assist in customer needs and answer questions about products and services.