MARCO A. IGLESIA
RN
Pasig City
Summary
Results-driven professional and Licensed Registered Nurse with over 8 years of experience in customer service and back-office operations. Proven track record in healthcare accounts, gaming support, and financial services. Expert in office productivity tools and committed to delivering high-quality service and operational excellence.
Overview
11
11
years of professional experience
1
1
Language
Work History
CSR - Back Office / Health care Account
TELUS International
09.2018 - Current
- Manage complex back-office processes ensuring data accuracy and timely task completion.
- Maintain high-performance standards in a fast-paced corporate environment.
Chat Support Specialist (Gaming Account)
SITEL
03.2018 - 08.2018
- Provided real-time technical and account support for a high-volume gaming platform.
- Resolved user issues efficiently through written communication.
CSR (Seasonal Healthcare Account)
ALTA RESOURCES CORPORATION
11.2017 - 03.2018
- Leveraged nursing background to assist clients with healthcare-related inquiries and claims.
- Ensured compliance with industry regulations and data privacy standards.
Customer Service Representative II
FIS GLOBAL SOLUTIONS
06.2016 - 01.2017
- Handled advanced customer inquiries for financial service products.
Customer Service Representative I
CONVERGYS PHILIPPINES INC.
02.2015 - 05.2016
- Delivered foundational customer support and problem-solving for diverse client needs.
Education
Bachelor of Science - Nursing
ARELLANO UNIVERSITY
Manila04-2011
Secondary Education -
INFANTA NATIONAL HIGH SCHOOL
Quezon04-2007
Skills
Professional Licensure: Board Passer (Nursing Licensure Examination)
Technical Skills: MS Office Suite (Word, Excel, PowerPoint), Back-Office Operations
Customer Relations: Chat Support, Conflict Resolution, Healthcare Account Management
Soft Skills: Highly Motivated, Self-Starter, Strong Work Ethic, Excellent Communication
Timeline
CSR - Back Office / Health care Account
TELUS International
09.2018 - Current
Chat Support Specialist (Gaming Account)
SITEL
03.2018 - 08.2018
CSR (Seasonal Healthcare Account)
ALTA RESOURCES CORPORATION
11.2017 - 03.2018
Customer Service Representative II
FIS GLOBAL SOLUTIONS
06.2016 - 01.2017
Customer Service Representative I
CONVERGYS PHILIPPINES INC.
02.2015 - 05.2016
Bachelor of Science - Nursing
ARELLANO UNIVERSITY
Secondary Education -
INFANTA NATIONAL HIGH SCHOOL
PERSONAL INFORMATION
Civil Status: Single