Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Marc Lloyd Pantaleon

Las Pinas, Metro Manila

Summary

To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.

Overview

16
years of professional experience

Work History

Cognizant Technology Solutions Philippines Incorporated

Process Executive
03.2022 - 09.2025

Job overview

The role focused on data validation and quality assurance for Google-related projects, such as mapping, often involving tasks like correcting and creating map areas, validating data, and performing quality checks to ensure high precision and accuracy within deadlines. The role requires strong analytical and problem-solving skills, attention to detail, the ability to learn new processes and tools, and sometimes a willingness to work night shifts.

Digital Services Cambridge Limited Regional Operating Headquarters

Technical Support Analyst
08.2021 - 11.2021

Job overview

Provides technical help and support to individuals and organizations using computer systems, software, hardware, or other technology-related products and services. Their primary goal is to help users troubleshoot the problems they experience and reach a successful resolution.

Teletech Customer Care Management Philippines Incorporated

Customer Support Representative
01.2021 - 07.2021

Job overview

Responsible for providing assistance, information, and support to customers regarding products or services. Our duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.

Manila Electric Company

Digital Customer Care Representative
07.2020 - 09.2020

Job overview

Responsible for providing administrative support and attending to customer concerns through e-mail. Communicates information from the company to the customers. Processes end-to-end customer transactions. Handles any customer concerns and issues in a timely and correct manner.

IBEX Global Philippines

Document Reviewer
12.2018 - 02.2020

Job overview

Reviewing and analyzing documents for compliance, accuracy, and adherence to policy, and often requires strong attention to detail and analytical skills. Specialize in reviewing driver applications, vehicle inspections, or other compliance-related documents to ensure safety and adherence to regulations.

HCL Technologies Philippines Incorporated

Senior Technical Support Executive
02.2016 - 11.2016

Job overview

Resolving complex technical issues, providing advanced support, and ensuring the stability and efficiency of systems and applications.

TCL Online Services Incorporated

Technical Support Representative
10.2014 - 01.2016

Job overview

Handle calls, solve the customer issue through phone and conduct basic troubleshooting steps of their products. Handles end-to-end email correspondence with customers seeking support with their TCL Product after submitting a ticket through our TCL Support website.

TFB Incorporated

Management Trainee
09.2013 - 03.2014

Job overview

Achieving sales targets, handling customer concerns, ensuring store presentation and cleanliness, assisting with administrative tasks, and managing store staff to uphold company standards and drive productivity.

Dannysai Trading

IT Executive
04.2012 - 09.2013

Job overview

A senior-level professional responsible for overseeing an organization’s information technology strategy, managing IT resources, and ensuring the security and efficiency of IT systems.

IBS Worldwide Corporation

IT Specialist
05.2009 - 03.2012

Job overview

Installing, maintaining, and troubleshooting computer systems, networks, and software to ensure efficient and reliable technical operations within an organization. Providing technical support to employees, managing system upgrades, monitoring network performance, and ensuring the overall security of IT infrastructure. The role requires technical expertise, problem-solving skills, and the ability to support business operations by resolving technical issues.

Education

University of Perpetual Help DALTA
Las Pinas, Metro Manila, Philippines

Bachelor of Science from Information Technology
03-2009

University Overview

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Advanced technical proficiency
  • Adaptability and resilience
  • Quality processes
  • Data validation
  • Quality improvement
  • Organizational skills and attention to detail
  • Effective written communication and presentation
  • Productivity and time management
  • Information technology literacy
  • Information technology management

Timeline

Process Executive
Cognizant Technology Solutions Philippines Incorporated
03.2022 - 09.2025
Technical Support Analyst
Digital Services Cambridge Limited Regional Operating Headquarters
08.2021 - 11.2021
Customer Support Representative
Teletech Customer Care Management Philippines Incorporated
01.2021 - 07.2021
Digital Customer Care Representative
Manila Electric Company
07.2020 - 09.2020
Document Reviewer
IBEX Global Philippines
12.2018 - 02.2020
Senior Technical Support Executive
HCL Technologies Philippines Incorporated
02.2016 - 11.2016
Technical Support Representative
TCL Online Services Incorporated
10.2014 - 01.2016
Management Trainee
TFB Incorporated
09.2013 - 03.2014
IT Executive
Dannysai Trading
04.2012 - 09.2013
IT Specialist
IBS Worldwide Corporation
05.2009 - 03.2012
University of Perpetual Help DALTA
Bachelor of Science from Information Technology
Marc Lloyd Pantaleon