Marc Laurence Bioc

- handles the day to day management of Collections Advisors, acting as the middle point between these staff and the senior Collections team.

- Delegating and overseeing Collections work undertaken, making sure Advisors are working efficiently and effectively and all Collections related admin is being completed properly and on time.

- Oversee the daily cash application process, ensuring accurate and timely processing of customer payments.

- Supervise the reconciliation of daily cash applications with bank statements, ensuring all discrepancies are identified and resolved promptly.

- Monitoring debtor account balances and ensuring timely payment of debts.

- Responding to client enquiries.

- Reconciling accounts.

- Managed inventory control systems, resulting in optimized stock levels and reduced waste.

- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.

- Improved customer payment compliance through negotiating mutually agreeable repayment plans. Mostly a settlement type of collection.

- Collaborated with sales teams to resolve invoicing issues, ensuring timely payment from customers.

- Conducted thorough research on debtor accounts, ensuring accuracy when pursuing outstanding balances.