Marck Jerome Egualada
Dasmarinas City,Cavite
Summary
Dedicated and skilled IT professional with 6 years of hands-on experience in IT Operations for on-premises environments. Adept at automating, monitoring, and managing on-prem infrastructure. Seeking a challenging position that leverages skills in both traditional and cloud-based IT environments. Holds certifications in Microsoft Azure and Oracle Cloud Infrastructure, showcasing a commitment to staying current with industry trends.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Technical Operations Analyst
Sun Life of Canada (Philippines)
8 2023 - 6 2024
- The primary role will be to provide application deployment, automated batch setup and L3 support for Infrastructure areas such as Database, Network, Servers, Middleware, Web Hosting.
- Perform application deployment according to defined policies and procedures.
- Perform automated batch setup according to defined standards.
- Implemented automation solutions for repetitive tasks, freeing up time for higher-value work.
- Participated in on-call rotations to address critical batch issues outside of normal business hours.
- Collaborated with cross-functional teams to deploy system upgrades and configurations.
- Conducted root cause analysis for incidents, implemented corrective actions, and documented solutions.
- Worked closely with development teams to optimize batch processes and improve system efficiency.
- Improved system performance by identifying bottlenecks and optimizing processes to increase efficiency.
IT Operations Analyst
Fujitsu Philippines - Toyota Motor Corporation Australia Ltd. (TMCA)
02.2023 - 08.2023
- Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
- Works within a team supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications).
- Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
System Operations Analyst
Fidelity National Information Services
09.2019 - 02.2023
- Analyze and assess support for client-facing systems and applications including switches, networks, ATM's, servers such as Windows Server 2012 r2, UNIX, Linux and web applications.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Reduced downtime by implementing proactive monitoring tools and providing timely resolution of issues.
- Responsible for rerunning backups/failed jobs, monitoring activities and behavior of the host/switch and servers.
- Participated in the team's Disaster Risk (DR) activities as part of quarterly risk management
- Recognized abnormal processing conditions and makes appropriate response decisions.
- Recognized and implemented/automated process enhancement
- Performed analysis and investigation of logs, trends, alerts, notifications, and other event or operational indicators.
- Maintained peak performance at total capacity for all systems.
- Strong knowledge and experience using different platforms and tools such as ServiceNow for ticketing management, ESQ applications, Elixir, IST GUI for remote operations, and Windows/Solaris/Unix/Linux operating systems
Software Engineer
Diebold Nixdorf Philippines
02.2018 - 09.2019
- Provides technical support and troubleshooting for new and existing systems, maintain and support software solutions, making recommendations for their improvement.
Web Developer/Technical Support Intern
TELUS International
02.2017 - 05.2017
- Provided Level 1 support, handled troubleshooting and maintenance service that needs IT involvement.
Education
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas City, Cavite
Dasmarinas, Province Of Cavite, Philippines 04.2013 - 04.2017
Skills
Hands-on experience in Shell scripting (Bash) for filesystems management, programming, navigation and administration in Unix/Linux based OS & Servers particularly in using Oracle Solaris 10 and Linux 76 Red Hat Enterprise Linux (RHEL)
In-depth knowledge of Information Technology that includes application development, data management, configuration, orchestration and analytics powered by different developer and management tools such as Windows Powershell, Microsoft SQL Server Management Studio, Oracle SQL Developer, Oracle Weblogic Server, Solarwinds Orion Monitoring tool, Kibana Elasticsearch and other open-source monitoring tools
Strong skills in troubleshooting, incident and problem management, which shows excellent client support by demonstrating the high-level issues management with track of escalation and resolutions through the use of ticketing management such as ServiceNow an Jira
Subject matter expert in utilizing the ITIL and ITSM approach through ServiceNow technology for handling level 3 to 4 incident and problem tickets and change management in the 24x7 rotating operations
Certification
Microsoft Certified: Azure Fundamentals (AZ-900) - 06/05/23
marckegualada@yahoo.com.ph, marck.a.egualada@gmail.com
Phone
09159739130, 09918714227
Projects and achievements
- Took the initiative to automate manual tasks by building scripts that significantly reduced the manual workload, enhancing our team's efficiency and success.
- Took initiative in automating the login process and command execution on PuTTY sessions for monitoring, expediting the setup and startup of necessary interfaces and servers for monitoring.
- Took significant role in improving and developing the monitoring and alert system of financial institutions critical infrastructure and production servers by automating and integrating the Solarwinds Orion monitoring tool, Opsgenie Alerting System, and ServiceNow ticketing and escalation processes.
- Took leadership in developing our system operational procedures and documentation that helps and guides our internal team on our day-to-day operations.
- Participated in implementing, validating and smoothing the transition phase of newly added system features for a large-scale financial technology and infrastructure environment
- Took the certification regarding Oracle Cloud Infrastructure Foundations (1Z0-1085-22) covering the Core OCI Services, Security and Compliance, OCI Pricing, Support, and Operations (Governance and Administration).
- Built a self-project understanding fundamentals in Docker: Creating a Docker, pulled and run 3 different OS with the same OS Kernel, pulled a ready image website and run in container, navigating stats of different docker container.
- Microsoft Azure Foundation (AZ-900) certification exam: Creating available & cost effective Virtual Machine, setting up virtual cloud network to access VM's in remote desktop protocol, creating Tenant containing accounts and groups with their Role Based Access Control or privileges, configuring metrics and optimizing dashboard for alert logs and analytics in Azure Monitor, adding up space disk/memory on virtual machines and checking up the log streams using specialized query language to query logs.
References
- Maynard C. Ducut, Software Engineer - Diebold Nixdorf, 09178229211
- Christopher C. Molines, System Operations Analyst II - FIS, 09973494488
- Jasper Guela, Technical Manager - Sunlife of Canada (Philippines), 09988487810
Timeline
IT Operations Analyst
Fujitsu Philippines - Toyota Motor Corporation Australia Ltd. (TMCA)
02.2023 - 08.2023
System Operations Analyst
Fidelity National Information Services
09.2019 - 02.2023
Software Engineer
Diebold Nixdorf Philippines
02.2018 - 09.2019
Web Developer/Technical Support Intern
TELUS International
02.2017 - 05.2017
Bachelor of Science - Information Technology
De La Salle University - Dasmariñas City, Cavite
04.2013 - 04.2017
Technical Operations Analyst
Sun Life of Canada (Philippines)
8 2023 - 6 2024