Marc Kevin Bergonia
Reporting Analyst
Calintaan, Occidental Mindoro
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Call Center Reporting Analyst offering 4 years of effectively creating, evaluating and improving reporting processes. Driven to support continuous improvement and efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Data Reporting Analyst
SYKES ASIA INC.
Makati
01.2020 - 12.2022
- Continuously assessed current reporting techniques and developed improvements to boost accuracy.
- Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
- Resolved variances in performance reports through root cause analysis and review of internal performance reports.
- Worked with business unit managers to provide quick resolution for submittal to client.
- Assessed reports, identified business standing and reported to executives.
Order Entry Specialist
SYKES ASIA INC
Makati
10.2015 - 01.2020
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
Education
Bachelor of Science - Accounting Technology
Divine Word College
San Jose, Occidental Mindoro 06.2010 - 03.2014
Skills
Reporting efficiency and accuracy
Timeline
Data Reporting Analyst
SYKES ASIA INC.
01.2020 - 12.2022
Order Entry Specialist
SYKES ASIA INC
10.2015 - 01.2020
Bachelor of Science - Accounting Technology
Divine Word College
06.2010 - 03.2014
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