Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

MARCK ANDAYA

Antipolo Rizal City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience
17
17
years of post-secondary education

Work History

Customer Service Representative

Sutherland
Taguig
04.2022 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Representative

Concentrix
Centrix
06.2019 - 03.2022
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Trained and mentored new sales representatives.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Contributed to team objectives in fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met existing customers to review current services and expand sales opportunities.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Achieved or exceeded company-defined sales quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Informed customers of promotions to increase sales productivity and volume.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Education

Bachelor of Science - Electrical

Eulogio “Amang” Rodriquez Institute of Science and Technology
01.2016 - Current

Basic Computer Literacy And Computer Technician - undefined

Claro M. Recto High School
01.2015 - 01.2016

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MoisesSalvador Elemantary School
01.2010 - 01.2014

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Geronimo St
01.2005 - 01.2010

Skills

Sales expertise

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Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Customer Service Representative

Sutherland
04.2022 - 01.2023

Sales Representative

Concentrix
06.2019 - 03.2022

Bachelor of Science - Electrical

Eulogio “Amang” Rodriquez Institute of Science and Technology
01.2016 - Current

Basic Computer Literacy And Computer Technician - undefined

Claro M. Recto High School
01.2015 - 01.2016

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MoisesSalvador Elemantary School
01.2010 - 01.2014

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Geronimo St
01.2005 - 01.2010

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MARCK ANDAYA