Summary
Overview
Work History
Education
Skills
Timeline
Online Gaming
Generic

Marc Jefferson Bautista

VALENZUELA CITY

Summary

Dynamic professional with extensive experience in customer support and project engineering. At NTT DATA PHILIPPINES, I excelled in complaint resolution and payment processing, enhancing customer satisfaction through effective problem-solving. Proven ability to collaborate with cross-functional teams and manage project timelines, ensuring successful outcomes in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Senior Customer Service Representative

NTT DATA PHILIPPINES
3F 1800 EASTWOOD AVE. BLDG EASTWOOD CITY CYBERPARK
03.2025 - Current
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.

Project Engineer

SHIN PANTANGCO CONSTRUCTION CORPORATION
E-14 Yakal, Pasig, 1610 Metro Manila
02.2024 - 09.2024
  • Assisted in project planning and scheduling to ensure timely completion of engineering tasks.
  • Collaborated with cross-functional teams to resolve technical issues during project execution.
  • Supported quality assurance processes by conducting inspections and testing on deliverables.
  • Contributed to documentation of project specifications and design changes for future reference.

Project Engineer 2

CONLUCK CONSTRUCTION DEVELOPMENT CORPORATION
1103 Sct. Limbaga St, Diliman, Quezon City, Metro
05.2023 - 01.2024
  • Coordinated project schedules to ensure timely completion of construction milestones.
  • Assisted in managing project budgets and resource allocation effectively.
  • Conducted site inspections to monitor compliance with safety regulations and quality standards.
  • Collaborated with engineers and architects to resolve design discrepancies during project execution.

Office Engineer

NIKKA TRADING
Unit 1014 Cityland Herrera Tower, 98 V.A. Rufino S
05.2022 - 12.2022
  • Utilized construction management software to track project progress and identify potential delays.
  • Supported procurement processes by researching suppliers and preparing purchase orders for materials.
  • Reviewed construction project design submittals for accuracy.
  • Reviewed technical drawings developed by CAD technicians and drafters.

Customer Service Representative

24/7.ai
Upper Ground Level, Mega Fashion Hall, SM Megamall
09.2020 - 12.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in CRM software to ensure consistency.
  • Collaborated with team members to improve service delivery and enhance customer satisfaction.
  • Educated customers on product features, benefits, and troubleshooting steps for optimal usage.

Education

Bachelor of Science - Civil Engineering

Technological Institute of The Phillippines
10-2019

Skills

  • Customer support
  • Complaint resolution
  • Payment processing
  • Call control
  • Credit card processing
  • Returns and exchanges
  • Problem resolution

Timeline

Senior Customer Service Representative

NTT DATA PHILIPPINES
03.2025 - Current

Project Engineer

SHIN PANTANGCO CONSTRUCTION CORPORATION
02.2024 - 09.2024

Project Engineer 2

CONLUCK CONSTRUCTION DEVELOPMENT CORPORATION
05.2023 - 01.2024

Office Engineer

NIKKA TRADING
05.2022 - 12.2022

Customer Service Representative

24/7.ai
09.2020 - 12.2020

Bachelor of Science - Civil Engineering

Technological Institute of The Phillippines

Online Gaming

In today's fast-paced and demanding world, stress has become a common issue for people of all ages. From academic pressure to workplace challenges and personal struggles, individuals constantly seek ways to relax and unwind. One increasingly popular method of stress relief is playing online games. Though often associated with entertainment, online games also offer significant mental health benefits. When used in moderation, they can be an effective way to reduce stress through distraction, achievement, social interaction, and relaxation.

One of the primary ways online games reduce stress is by providing a distraction from real-world problems. Stress often arises from overthinking or repeatedly focusing on negative situations. Online games immerse players in different worlds where they can momentarily forget their worries. This mental escape helps interrupt the cycle of anxiety and allows the brain to reset. By focusing on the game’s challenges and goals, players shift their attention away from stressful thoughts.

In addition to offering distraction, online games provide a sense of achievement and control. Many people experience stress when they feel powerless or stuck in their daily lives. Online games counteract this by setting clear objectives, offering rewards, and giving players full control over their actions. Whether it’s leveling up in a role-playing game or solving a puzzle, completing in-game tasks boosts self-esteem and provides a sense of purpose. These small successes can contribute to a more positive mindset outside the game.

Marc Jefferson Bautista