Marciano Villalobos Jr
Quezon City, Metro Manila
Summary
Proven achiever with extensive experience in customer service, technical support, and legal case management. Adept in legal assistance and case management. Excelled in safeguarding client confidentiality and enhancing case processing efficiency. Skilled in Microsoft Office and complaint resolution, demonstrating exceptional organizational skills and a fast-learning ability. Achieved significant improvements in client satisfaction and operational workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Legal Assistant and Disability Case Manager
Scale Up Staffing/Carmichael Law Group
01.2024 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Claim Evaluation and Documentation: Thoroughly assessing client eligibility and gathering necessary medical and financial documentation to ensure that the case is strong enough to go in front of administrative law judge.
- Client Advocacy: Serving as a compassionate advocate to ensure clients understand their rights and options.
- Collaboration: Working closely with medical professionals, legal advisors, and government agencies to facilitate timely and accurate claims processing.
- Compliance and Regulations: Ensuring all processes adhere to Social Security Administration guidelines and regulations.
Case Coordinator - Spanish Bilingual
IFive Inc.
03.2023 - 01.2024
- Supported attorneys and oversaw the case management process at law firms.
- Monitored budgets, timelines, and billing for case completion.
- Communicated consistently with the U.S. Office of Hearing Operations for case updates, status, and escalatiobs.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Managed over 30 assigned cases and projects monthly.
- Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
Technical Support Representative 1
Dexcom
08.2019 - 02.2023
- Provided remote assistance to customers experiencing technical difficulties with medical devices, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Operations Supervisor
Everise
04.2017 - 08.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Education
High School Diploma -
Pedro A. Paterno National High School
Calaca, Province Of Batangas, Philippines03.2015
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Case Management
- Complaint Resolution
- escalation Management
- Customer Service
- HIPAA
- Inbox Management
- Legal Assistance
- Legal Document Preparation
- Legal Research
- Medical Records Retrieval
- Organizational Skills
- Training and Development
Certification
- Certified Lean Six Sigma Yellow Belt
Timeline
Legal Assistant and Disability Case Manager
Scale Up Staffing/Carmichael Law Group
01.2024 - Current
Case Coordinator - Spanish Bilingual
IFive Inc.
03.2023 - 01.2024
Technical Support Representative 1
Dexcom
08.2019 - 02.2023
Operations Supervisor
Everise
04.2017 - 08.2019
High School Diploma -
Pedro A. Paterno National High School
- Certified Lean Six Sigma Yellow Belt
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