Marc Gerald Orejudos
Caloocan City,00
Summary
Implementation Consultant with over 5 years of experience in client support, technical troubleshooting, and service delivery, including 14 months at ADP supporting payroll implementations for national accounts. Skilled in managing product migrations, resolving client issues, and ensuring seamless project handoffs. Recognized for effective prioritization, attention to detail, and the ability to collaborate across cross-functional teams to drive client satisfaction and successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Implementation Consultant
ADP
Makati City, Metro Manila, Philippines
07.2024 - Current
- Implemented client project requests for ADP-specific products.
- Supported and project-managed setup migrations by analyzing client needs, configuring systems, testing, and delivering client education.
- Maintained accurate, complete, and professional records of client contact in Siebel, CEH, and FinancialForce.
- Ensured case notes were thorough with details on the problem and resolution steps.
- Provided support and resolution to client issues and ensured all project-related issues were resolved prior to transition to the client’s HCM Service Consultant.
- Handled initial client escalations and coordinated with Tech Support, Project Services Leadership, and Service Teams.
- Mentored newly hired associates to ensure successful integration into the role.
Spanish Bilingual Customer Service Representative
ROJO Workforce
Remote
08.2022 - 07.2024
- Scheduled and confirmed patient appointments, verifying date, time, location, and provider details.
- Served as a liaison between patients and the Health Center to ensure smooth communication and service delivery.
Customer Service Representative
iQor
09.2021 - 03.2022
- Guided customers in administering antigen test kits and accurately recording results.
- Ensured compliance with health protocols by providing clear instructions and support.
Technical Support Representative
Teleperformance
01.2021 - 07.2021
- Assisted customers in troubleshooting internet and mobile service issues.
- Delivered timely solutions to restore connectivity and improve customer satisfaction.
Technical Support Representative
Teletech
01.2020 - 09.2020
- Resolved customer concerns related to internet service disruptions.
- Provided clear technical guidance to minimize downtime and enhance user experience.
Customer Service Representative
Optum
04.2019 - 12.2019
- Assisted members with prescription refills and handled account-related inquiries.
- Ensured accurate processing of requests while maintaining compliance with healthcare protocols.
Education
Bachelor of Science - Biology
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines03-2019
Skills
- Analytical Problem-Solving
- Effective Prioritizations & Time Management
- Collaboration & Teamwork
- Adaptability in Fast-Paced Environments
- Accuracy & Attention to Detail
- SQL
- Python
- R
- Power BI
- ADP Products
- MS Office Suite
Certification
- Workday Basics – Coursera (In Progress, 2025)
- Data Analytics Level 1 Excel and Power BI - ExcelHelpline (2024)
- Data Analytics Level 2 MySQL and VBA Macro - ExcelHelpline (2024)
- Data Analytics Level 3 Python Programming - ExcelHelpline (2024)
- Introduction to SQL – Datacamp (2022)
- The Complete SQL Bootcamp – Udemy (2022)
- Statistics for Data Science and Business Analysis – Udemy (2022)
- Curso en Español – Hola Amigos (2022)
- Intermediate SQL Queries – Datacamp (2021)
- Introduction to Python – Datacamp (2021)
- Introduction to R – Datacamp (2021)
Accomplishments
- 1st Honor in Curso en Español - Hola Amigos
- MS Excel Exam Top Performer - ExcelHelpline
LANGUAGES
English
Spanish
Filipino
Timeline
Implementation Consultant
ADP
07.2024 - Current
Spanish Bilingual Customer Service Representative
ROJO Workforce
08.2022 - 07.2024
Customer Service Representative
iQor
09.2021 - 03.2022
Technical Support Representative
Teleperformance
01.2021 - 07.2021
Technical Support Representative
Teletech
01.2020 - 09.2020
Customer Service Representative
Optum
04.2019 - 12.2019
Bachelor of Science - Biology
Our Lady of Fatima University