MARC GABRIEL TENG
QC,RIZ
Summary
As a passionate and experienced scrum master, I have participated in various Technical Projects and worked with teams of product designers, quality engineers, software developers, development operations engineers as well stakeholders from business units outside the Technology Team and outside the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Product Officer
CloudEats Inc.
01.2023 - 10.2023
- Facilitated and supported a team of 5 developers, 2 UI/UX designers, 3 QA engineers in Agile Ceremonies and Scrum Principles
- Handled multiple technical projects related to consumer electronics specifically order management system and POS for 23 in-house kitchens and 3 offline stores to remove the difficult process of double punching of orders which improved kitchen operations based on shorter time between order time and order preparation
- Gathered technical requirements for tech projects and create documents to centralize requirements so that it can help QAs and Developers understand business requirements. This made QA and Dev tasks finish by 30% faster than before
- Broken down requirements in JIRA tickets and allocate story points to each ticket to assign tickets to relevant software developers
- Supported bugs reported by stakeholders from 26 PH branches as well as the regional market in 7 Vietnam kitchens which in turn, helped the team to add edge cases in testing and also significantly reduced bugs.
Product Operations Associate
KUMU Inc.
04.2022 - 11.2022
- Created Product Requirement Documents for 3 Projects to help the app improve its significant features and surpass other livestream apps
- Worked with the product owner and 3 developers and 2 UI/UX designers to unblock things and bridge gaps
- Handle process documentation through conducting interview with the stakeholders
- Propose initiatives such as semi-automation of tracker and setting of firm guidelines and governance
- Conduct time study, data gathering and analysis of different business process and initiatives
- Manage bugs reported by product beta testers
- Maintain qualitative coding of user reviews and feedback and report major sentiments to product and non-product stakeholders.
Quality Checker
KUMU Inc.
04.2021 - 03.2022
- Acted as Scrum Master to help the company understand the products developed by the Product/Tech teams
- Facilitate testing of assets and replication of bugs reported by stakeholders
- Create and monitor tickets from test report
- Collate suggestions and feedback for the application
- Maintain qualitative coding of user reviews and feedback and reported major sentiments to product stakeholders.
Education
Bachelor of Arts - Organizational Communication
University of The Philippines Manila
Manila06.2018
Skills
JIRA
Requirements Gathering
Confluence
User Acceptance Testing
Figma
Product Management
Project Management
DBeaver
Grafana
Certification
Scrum Master Professional Certificate - CertiProf International
Project Management Foundations: Requirements - LinkedIn
Timeline
Technical Product Officer
CloudEats Inc.
01.2023 - 10.2023
Product Operations Associate
KUMU Inc.
04.2022 - 11.2022
Quality Checker
KUMU Inc.
04.2021 - 03.2022
Bachelor of Arts - Organizational Communication
University of The Philippines Manila
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